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FTP error

Discussion in 'General Discussion' started by Ciaran_Mac, Feb 18, 2016.

  1. Ciaran_Mac

    Ciaran_Mac Member

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    One issue that I noticed is that I am getting an error message when I try to log into the FTP account. The error is a "530 authentication" error.
     
    #1 Ciaran_Mac, Feb 18, 2016
    Last edited by a moderator: Feb 18, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Are you logging in with the cPanel account username and password?

    Thank you.
     
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  3. Ciaran_Mac

    Ciaran_Mac Member

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    Hi Michael,

    I am using the cPanel account username and password. I have also tried the ftp username and password that worked up until the redirect. Are you able to look at the account for me?

    Regards,
    Ciaran
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Your access level is listed as "Reseller Owner". Do you have root access to this system? If not, please report the issue to your web hosting provider so they can take a closer look.

    Thank you.
     
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  5. Ciaran_Mac

    Ciaran_Mac Member

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    Hi Michael,

    I do have root access to this system. What do I need to do next?
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Please report the issue to your web hosting provider so they can take a closer look.

    Thank you.
     
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