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Ftp faild login all accounts

Discussion in 'General Discussion' started by swampy, May 10, 2007.

  1. swampy

    swampy Well-Known Member

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    Hi after the upcp last night every account main ftp is unable to log in password error but customers can login if they set up an extra ftp login

    any help please

    WHM 11.1.0 cPanel 11.2.7-C11845
    CENTOS Enterprise 4.4 i686 - WHM X v3.1.0

    Mark
     
  2. jeroman8

    jeroman8 Well-Known Member

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    SAME HERE !!

    All accounts on one v11 server.
    Even if you change password it won't work.

    Note: login to cpanel is ok!
     
  3. scottc

    scottc Well-Known Member

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    We discovered, by accident, that the FTP logins now work only if you include both the domain username and the domain name as the username for the login: username@domain.com

    I hope this can be corrected soon as we are getting a lot of support requests from clients who can't figure out why their logins are suddenly failing.

    Scott
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I searched our bug reporting system and it doesn't appear that anyone has submitted a bug report for this yet. If someone experiencing this issue would kindly submit a detailed bug report at http://bugzilla.cpanel.net that would be greatly appreciated. Also be sure to link to it here on the forums so that others can vote for the bug (to ensure it is fixed faster by our developers) and add themselves as CC (so they can be notified by email as updates occur or of further information regarding the bug).
     
  5. DaveUsedToWorkHere

    DaveUsedToWorkHere Well-Known Member

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    That's because FTP users are not UNIX users, they are virtual users for that domain. If you try to authenticate w/ a UNIX user, it will check /etc/passwd for the password/user and it will fail. You'll need to use user@domain.com

    Did you just switch to pure-ftpd?
     
  6. scottc

    scottc Well-Known Member

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    This problem regarded the main ftp account associated with a domain which uses the domain username for the login - not ftp accounts added later.

    Our server admin reports that this problem was fixed by "switching to to Proftpd and then back to pureftp". I originally thought that this was occurring on each of our cpanel 11 servers, but now it appears that it was only one of them. Perhaps it was coincidental to the upgrade.

    Scott
     
  7. Xarien

    Xarien Registered

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    Unfortunately this happened to 8 of my servers too though using the same versions as swampy on all servers now and 2 of the servers are brand new and was installed with the latest version.

    So is there a quick-fix or do I have to tell 1600 users to start changing their username when logging in using FTP?

    Edit: OK Annoyingly enough Scottc's tip worked excellent...
    Thanks a heaps Scott =)
     
    #7 Xarien, May 13, 2007
    Last edited: May 13, 2007
  8. Sabaote

    Sabaote Well-Known Member

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    Same problem here with cpanel 11..

    It started on one account only.. now its the whole server.

    Ftp login not working..

    Server is working fine.. no problem.. Except for the easyapache and ftp login..

    :(

    I tried to change the ftp and then put back pureftpd.. did not worked :(
     
  9. scottc

    scottc Well-Known Member

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    I can't take credit for that....SprintServe.net manages most of our servers and they discovered it. Thanks SprintServe!
     
  10. swapneel

    swapneel Member

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    Unfortunately switching from pure to pro didn't work for me. We are facing this problem with only one of our servers which was recently upgraded to cPanel 11. I've submitted a bug with cPanel ( 5477 ).
     
    #10 swapneel, May 30, 2007
    Last edited: May 30, 2007
  11. firexit

    firexit Active Member

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    its a bug ...

    hi ..
    also happend to me .. :)
    did the proftpd/pureftpd switch scottc suggested
    worked :)

    cpanel ... fix this..


    10x!
     
  12. dalem

    dalem Well-Known Member
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    it apears to be resolved in C12737
     
  13. zigzam

    zigzam Well-Known Member

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    I had this same problem. Then I opened a ticket now people can login, but it wont load the directories. How can that be fixed?
     
  14. cPanelNick

    cPanelNick Administrator
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    Tonights builds have some logic that will attempt to solve the problem automatically if it can determine the cause.
     
  15. kernow

    kernow Well-Known Member

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    We only had this problem on one of our servers running an old kernel for FC4 and after upgrading to CP 11. A kernel upgrade solved the problem.
     
  16. cPanelKenneth

    cPanelKenneth cPanel Development
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    If anyone still experiences this problem after updating to build 13519 or newer, please open a support ticket so we can deduce what's happening. We've been unable to duplicate this, but it is quite obvious something is amiss.

    Thank you
     
  17. RyanHost

    RyanHost Member

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    I had the problem on 13519, switched to proftp then back to pure and all is working again.
     
  18. claudio

    claudio Well-Known Member

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    ho do we update to build ? i mean instead of stable should we use what?

    regards

    Claudio
    ps this build 13519 will not give that account creation errors?
     
  19. zigzam

    zigzam Well-Known Member

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    Has the fix been applied to the Release build yet?
     
  20. contra

    contra Registered

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    im using R14158 and that issue is there. Hopefully will be fixed soon :)
     
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