Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

FTP Filezilla connection timed out

Discussion in 'General Discussion' started by allenio, Aug 5, 2008.

  1. allenio

    allenio Registered

    Joined:
    Aug 5, 2008
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    51
    I can connect use filezilla 3.1.0.1, it accepts user name and password.
    i then tries to list the directory and times out.

    I have included a print out of what filezilla is doing.

    Please help, many thanks in advance

    Code:
    Status:    Resolving address of ftp.domain.com
Status:    Connecting to 116.0.xx.xxx:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [TLS] ----------
Response:    220-You are user number 8 of 50 allowed.
Response:    220-Local time is now 19:49. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 15 minutes of inactivity.
Command:    USER test @ domain.com
Response:    331 User test @ domain.com OK. Password required
Command:    PASS ********
Response:    230-User test @ domain.com has group access to:  cha49382
Response:    230 OK. Current restricted directory is /
Command:    SYST
Response:    215 UNIX Type: L8
Command:    FEAT
Response:    211-Extensions supported:
Response:     EPRT
Response:     IDLE
Response:     MDTM
Response:     SIZE
Response:     REST STREAM
Response:     MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response:     MLSD
Response:     ESTP
Response:     PASV
Response:     EPSV
Response:     SPSV
Response:     ESTA
Response:     AUTH TLS
Response:     PBSZ
Response:     PROT
Response:    211 End.
Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (116,0,23,213,120,167)
Command:    LIST
Error:    Connection timed out
Error:    Failed to retrieve directory listing
     
    #1 allenio, Aug 5, 2008
    Last edited by a moderator: Mar 29, 2015
  2. viraj

    viraj Well-Known Member

    Joined:
    Sep 28, 2006
    Messages:
    209
    Likes Received:
    1
    Trophy Points:
    166
    Location:
    India
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Do you have any firewall active on the server ? Try switching it off, also try increasing the port range in the firewall just in case it's causing the problem..
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 viraj, Aug 6, 2008
  3. RobertNikic

    RobertNikic Active Member

    Joined:
    Jun 20, 2008
    Messages:
    31
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    Tampa Bay
    Hello,

    If you do have a firewall installed into your server, i would suggust checking the settings or disabling it (test mode) to see if this is whats causing the FTP to timeout.

    If the firewall is not an issue, I would suggust monitoring your FTP service or perhaps restarting it.

    If you have any further questions, feel free to contact me.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 RobertNikic, Aug 6, 2008
  4. anoopkumar

    anoopkumar Member

    Joined:
    Feb 15, 2004
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    151
    Location:
    India
    It seems passive ports are not opened at the server firewall. Please contact the server support team for opening the ports or you can try the ftp in the active mode
     
    #4 anoopkumar, Aug 6, 2008
  5. linux7802

    linux7802 Well-Known Member

    Joined:
    Dec 14, 2007
    Messages:
    232
    Likes Received:
    1
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Solution

    As your logs clearly shows that after entering Passive Mode connection timed out

    ================
    Response: 227 Entering Passive Mode (116,0,23,213,120,167)
    Command: LIST
    Error: Connection timed out
    Error: Failed to retrieve directory listing
    ================

    If you have your own server then open passive port reange in FTP configuration file as well as in firewall if you have any or if you are not having server access then contact your hosting provider and ask them to open passive ports.:)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 linux7802, Aug 7, 2008
  6. kampret

    kampret Member

    Joined:
    Jun 21, 2007
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    51
    #6 kampret, Dec 18, 2008
  7. simon templar

    simon templar Member

    Joined:
    Mar 28, 2008
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    51
    #7 simon templar, Feb 15, 2009
  8. mishaia

    mishaia Registered

    Joined:
    Mar 29, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Tbilisi
    cPanel Access Level:
    Website Owner
    There is bug in new update of Filezlla, that's why we get this message when try to connect. Try this tutorial to fix this kind of problem:
    (youtube.com/watch?v=YldS7By7yK8)
     
    #8 mishaia, Mar 29, 2015
    Last edited by a moderator: Mar 29, 2015
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,628
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 cPanelMichael, Apr 6, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Filezilla connection timed
  1. snowfun87

    Filezilla on cPanel

    snowfun87, Aug 15, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    377
    cPanelMichael
    Aug 15, 2017
  2. psytanium

    SOLVED Cannot connect with Filezilla or PuTTy

    psytanium, Jun 13, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    2,540
    cPanelMichael
    Jun 20, 2017
  3. jcbox

    Can't connect to FTP with Filezilla when username contains @

    jcbox, Nov 23, 2016, in forum: Workarounds and Optimization
    Replies:
    1
    Views:
    907
    cPanelMichael
    Nov 23, 2016
  4. sawbuck

    FileZilla Secure

    sawbuck, Nov 15, 2016, in forum: Security
    Replies:
    3
    Views:
    474
    cPanelMichael
    Nov 16, 2016
  5. JMPRockFm

    I cannot log into FileZilla

    JMPRockFm, Aug 20, 2016, in forum: General Discussion
    Replies:
    4
    Views:
    2,740
    cPanelMichael
    Oct 4, 2016

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice