FTP Filezilla connection timed out

[allenio]

I can connect use filezilla 3.1.0.1, it accepts user name and password.
i then tries to list the directory and times out.

I have included a print out of what filezilla is doing.

Please help, many thanks in advance

Status:    Resolving address of ftp.domain.com
Status:    Connecting to 116.0.xx.xxx:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [TLS] ----------
Response:    220-You are user number 8 of 50 allowed.
Response:    220-Local time is now 19:49. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 15 minutes of inactivity.
Command:    USER test @ domain.com
Response:    331 User test @ domain.com OK. Password required
Command:    PASS ********
Response:    230-User test @ domain.com has group access to:  cha49382
Response:    230 OK. Current restricted directory is /
Command:    SYST
Response:    215 UNIX Type: L8
Command:    FEAT
Response:    211-Extensions supported:
Response:     EPRT
Response:     IDLE
Response:     MDTM
Response:     SIZE
Response:     REST STREAM
Response:     MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response:     MLSD
Response:     ESTP
Response:     PASV
Response:     EPSV
Response:     SPSV
Response:     ESTA
Response:     AUTH TLS
Response:     PBSZ
Response:     PROT
Response:    211 End.
Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (116,0,23,213,120,167)
Command:    LIST
Error:    Connection timed out
Error:    Failed to retrieve directory listing

 

[viraj]

Do you have any firewall active on the server ? Try switching it off, also try increasing the port range in the firewall just in case it's causing the problem..

 

[RobertNikic]

I can connect use filezilla 3.1.0.1, it accepts user name and password.
i then tries to list the directory and times out.

I have included a print out of what filezilla is doing.

Please help, many thanks in advance


Status: Resolving address of ftp.chaosym.com
Status: Connecting to 116.0.23.213:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [TLS] ----------
Response: 220-You are user number 8 of 50 allowed.
Response: 220-Local time is now 19:49. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER [email protected]
Response: 331 User [email protected] OK. Password required
Command: PASS ********
Response: 230-User [email protected] has group access to: cha49382
Response: 230 OK. Current restricted directory is /
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Extensions supported:
Response: EPRT
Response: IDLE
Response: MDTM
Response: SIZE
Response: REST STREAM
Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response: MLSD
Response: ESTP
Response: PASV
Response: EPSV
Response: SPSV
Response: ESTA
Response: AUTH TLS
Response: PBSZ
Response: PROT
Response: 211 End.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (116,0,23,213,120,167)
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing

Hello,

If you do have a firewall installed into your server, i would suggust checking the settings or disabling it (test mode) to see if this is whats causing the FTP to timeout.

If the firewall is not an issue, I would suggust monitoring your FTP service or perhaps restarting it.

If you have any further questions, feel free to contact me.

 

[anoopkumar]

It seems passive ports are not opened at the server firewall. Please contact the server support team for opening the ports or you can try the ftp in the active mode

 

[linux7802]

Solution

As your logs clearly shows that after entering Passive Mode connection timed out

================
Response: 227 Entering Passive Mode (116,0,23,213,120,167)
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing
================

If you have your own server then open passive port reange in FTP configuration file as well as in firewall if you have any or if you are not having server access then contact your hosting provider and ask them to open passive ports.

 

[kampret]

use this, just work on me ----> http://www.theserverpages.com/artic...ions_to_work_through_a_firewall_properly.html

 

[simon templar]

Check

http://www.universe-corrupted.com

There is a tutorial on how accepting passive ftp connections for CPANEL

 

[mishaia]

There is bug in new update of Filezlla, that's why we get this message when try to connect. Try this tutorial to fix this kind of problem:
(youtube.com/watch?v=YldS7By7yK8)

 

[cPanelMichael]

Hello,

This is actually documented on our website:

How to enable FTP Passive Mode

Thank you.