FTP Filezilla connection timed out

allenio

Registered
Aug 5, 2008
1
0
51
I can connect use filezilla 3.1.0.1, it accepts user name and password.
i then tries to list the directory and times out.

I have included a print out of what filezilla is doing.

Please help, many thanks in advance

Code:
Status:    Resolving address of ftp.domain.com
Status:    Connecting to 116.0.xx.xxx:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [TLS] ----------
Response:    220-You are user number 8 of 50 allowed.
Response:    220-Local time is now 19:49. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 15 minutes of inactivity.
Command:    USER test @ domain.com
Response:    331 User test @ domain.com OK. Password required
Command:    PASS ********
Response:    230-User test @ domain.com has group access to:  cha49382
Response:    230 OK. Current restricted directory is /
Command:    SYST
Response:    215 UNIX Type: L8
Command:    FEAT
Response:    211-Extensions supported:
Response:     EPRT
Response:     IDLE
Response:     MDTM
Response:     SIZE
Response:     REST STREAM
Response:     MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response:     MLSD
Response:     ESTP
Response:     PASV
Response:     EPSV
Response:     SPSV
Response:     ESTA
Response:     AUTH TLS
Response:     PBSZ
Response:     PROT
Response:    211 End.
Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (116,0,23,213,120,167)
Command:    LIST
Error:    Connection timed out
Error:    Failed to retrieve directory listing
 
Last edited by a moderator:

RobertNikic

Active Member
Jun 20, 2008
31
0
56
Tampa Bay
I can connect use filezilla 3.1.0.1, it accepts user name and password.
i then tries to list the directory and times out.

I have included a print out of what filezilla is doing.

Please help, many thanks in advance


Status: Resolving address of ftp.chaosym.com
Status: Connecting to 116.0.23.213:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [TLS] ----------
Response: 220-You are user number 8 of 50 allowed.
Response: 220-Local time is now 19:49. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER [email protected]
Response: 331 User [email protected] OK. Password required
Command: PASS ********
Response: 230-User [email protected] has group access to: cha49382
Response: 230 OK. Current restricted directory is /
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Extensions supported:
Response: EPRT
Response: IDLE
Response: MDTM
Response: SIZE
Response: REST STREAM
Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response: MLSD
Response: ESTP
Response: PASV
Response: EPSV
Response: SPSV
Response: ESTA
Response: AUTH TLS
Response: PBSZ
Response: PROT
Response: 211 End.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (116,0,23,213,120,167)
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing
Hello,

If you do have a firewall installed into your server, i would suggust checking the settings or disabling it (test mode) to see if this is whats causing the FTP to timeout.

If the firewall is not an issue, I would suggust monitoring your FTP service or perhaps restarting it.

If you have any further questions, feel free to contact me.
 

anoopkumar

Member
Feb 15, 2004
6
0
151
India
It seems passive ports are not opened at the server firewall. Please contact the server support team for opening the ports or you can try the ftp in the active mode
 

linux7802

Well-Known Member
Dec 14, 2007
232
1
68
cPanel Access Level
Root Administrator
Solution

As your logs clearly shows that after entering Passive Mode connection timed out

================
Response: 227 Entering Passive Mode (116,0,23,213,120,167)
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing
================

If you have your own server then open passive port reange in FTP configuration file as well as in firewall if you have any or if you are not having server access then contact your hosting provider and ask them to open passive ports.:)
 

mishaia

Registered
Mar 29, 2015
1
0
1
Tbilisi
cPanel Access Level
Website Owner
There is bug in new update of Filezlla, that's why we get this message when try to connect. Try this tutorial to fix this kind of problem:
(youtube.com/watch?v=YldS7By7yK8)
 
Last edited by a moderator: