nicholtl2

Registered
Jul 6, 2018
2
0
1
Las Vegas
cPanel Access Level
Root Administrator
I have WHM/CPanel setup on a linode slice. So I do not have an administrator to turn to.

When I ping my hostname such as ping hostname.com, it resolves just fine.

When I ping ftp.hostname.com is does not resolve.

Any idea what the quick fix is?

Thanks for your time.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
HI @nicholtl2

Do your nameservers point to the server or is DNS hosted elsewhere? If DNS is hosted elsewhere you'll need to add the subdomain A record where DNS is hosted. If it is hosted locally when you go to WHM>>DNS Functions>>Edit DNS Zone and select the DNS zone for the domain is the A record for ftp.domain.tld present?


Thanks!