ftp.hostname.com not resolving

nicholtl2

Registered
Jul 6, 2018
2
0
1
Las Vegas
cPanel Access Level
Root Administrator
I have WHM/CPanel setup on a linode slice. So I do not have an administrator to turn to.

When I ping my hostname such as ping hostname.com, it resolves just fine.

When I ping ftp.hostname.com is does not resolve.

Any idea what the quick fix is?

Thanks for your time.
 

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,272
1,296
363
Houston
HI @nicholtl2

Do your nameservers point to the server or is DNS hosted elsewhere? If DNS is hosted elsewhere you'll need to add the subdomain A record where DNS is hosted. If it is hosted locally when you go to WHM>>DNS Functions>>Edit DNS Zone and select the DNS zone for the domain is the A record for ftp.domain.tld present?


Thanks!