jhyland87

Well-Known Member
Dec 8, 2008
153
0
66
So, I am not the only one with this problem, it seems my clients have an issue with it as well, so I thought id see what you guys do.

When you make a new FTP user in cpanel, it adds the @ sign in the username, but in this case, the domain is a subdomain... so it would be

Which shouldnt be an issue, because I got it to connect once

Here is the ftp log right now

220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 09:51. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
USER [email protected]

331 User [email protected] OK. Password required
PASS xxxx
Disconnecting from site svr1.amphosted.com
Waiting 30 seconds until trying to connect again
It wont connect now, as you see it sends the pass, but wont try to authenticate, (but for what its worth, it is for sure the right pass).

Any idea whatsup?

Here it is from CLI
[email protected]:~$ ftp
ftp> o jabber-box.com
Connected to jabber-box.com.
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 09:57. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
Name (jabber-box.com:justin): [email protected]
331 User [email protected] OK. Password required
Password:
421 Service not available, remote server has closed connection
Login failed.
No control connection for command: Permission denied
ftp>
 
Last edited:

eth00

Well-Known Member
PartnerNOC
Mar 30, 2003
721
1
168
NC
cPanel Access Level
Root Administrator
Check the error log and see what it says, that may be a permissions problem. The log should give you a better idea of what is going on.