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FTP Login Authentication Failed After Update to WHM and cPanel 54

Discussion in 'General Discussion' started by AItan Roubini, Feb 4, 2016.

  1. AItan Roubini

    AItan Roubini Registered

    Aug 19, 2015
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    Prior to the addition of per domain ftp accounts to cpanel in the 54 release, you were able to login using any other addon domain within the same panel account.


    Master Domain:
    Addon Domain:

    FTP User ID: or (both valid for FTP authentication)

    After the 54 update, any ftp accounts where you have issued credentials referencing the addon domains used must have their own FTP accounts created.

    I had to go in and recreate the accounts, and specified the same directory as before.

    Hope this helps anyone running up against the same problem.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    We have had a couple of inquiries about this behavior since version 54 was released. Here's a quote from one of our analysts that helps to explain the issue:

    Thank you.
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    Wiseon3 likes this.

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