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FTP logs incomplete

Discussion in 'General Discussion' started by cgmbet, Feb 8, 2014.

  1. cgmbet

    cgmbet Registered

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    I am a simple hosted client on some server.

    My problem is that I do not have access to entire FTP log files and I really need them. Everything used to be OK but in the last 2 month I found in my FTP logs only the records from 00.00 to around 05.00 for every day

    My provider do not want to give me a good explanation for that, or maybe they do not have a clue what happened.

    I have to say that my experience in the field is 0 (zero) but, if possible, let me know what to ask them in order to see what happens there. Or maybe is something I can do to fix it.

    cPanel Version 11.40.1 (build 11)

    Thank you very much
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Your host should be able to help you. If they can't I recommend finding another host. If they need help, please encourage them to open a support ticket with cPanel directly.
     
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