FTP making connection but not listing directory on Dedicated IP only

dannette

Member
Apr 27, 2010
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2
53
I appear to be able to connect according to the connections in Cpanel but cannot list the directory on a dedicated IP address only. All the sites on the shared IP address are working fine for FTP. I have been through this forum several times but cannot find a solution. I have tried Filezilla and WS FTP but they just sit and spin.
Filezilla indicates:
Code:
Error:    The data connection could not be established: ECONNREFUSED - Connection refused by server
Error:    Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
When I look in FTP Connections in cpanel, I have to delete it to disconnect. It also says it's connected but idle.
Is there something different about a dedicated IP address vs. all the sites on the shared IP I can get to?
Also it had worked previously - it just did this in past month. If it matters, it's a centos 7.8 running with 86.0.20 WHM/Cpanel.
 
Last edited:

cPanelLauren

Product Owner
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Nov 14, 2017
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dannette

Member
Apr 27, 2010
13
2
53
Aren't the settings server-wide? I can connect on any and all sites on the main shared IP address - just not the site that has a dedicated IP address on the same server.