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FTP Manager in cPanel suddenly gone !!!

Discussion in 'General Discussion' started by kamranonline, Dec 8, 2013.

  1. kamranonline

    kamranonline Member

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    Hi,

    FTP Manager and FTP Session Control and all FTP Icons in cPanel interfaces suddenly gone !
    I checked feature manager default and disable and all features and All are checked and active, Also I use upcp force and checked service manager and every thing is OK but there is no FTP Icon on my cPanel.

    Also I changed cPanel interfaces but its not helped yet.

    Would you please give me a solution to fix this problem ?

    Thank you
     
    #1 kamranonline, Dec 8, 2013
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Please open up a ticket using the link in my signature. I've seen this issue before and believe I have a work around. The developers have asked for more information and I would like to provide them with more information from your server.
     
    #2 cPanelPeter, Dec 8, 2013
  3. copernico

    copernico Member

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    I´m having this same problem right now, could you please tell me how to solve this.

    Thanks!
     
    #3 copernico, Aug 4, 2014
  4. cPJacob

    cPJacob cPanel Product Owner
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    Twitter:
    Hi,

    Do you have a FTP server selected in WHM -> FTP Server Selection? Ensure your FTP server is running, and if it's not, go into WHM -> FTP Server Selection, ensure the ftp server you want is selected, and submit.
     
    #4 cPJacob, Aug 4, 2014
  5. copernico

    copernico Member

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    Thanks for your answer.

    The ftp server was disabled (I don´t know why)

    I selected pure-ftpd, then I received a message telling me that I had to run setupftpserver with --force to get the server enabled.

    I did that and the server was installed and enabled, and it is running.

    But the options for the ftp account are still not showing in th client panel, I checked and the ftp features are enabled.

    Any help?

    Thanks
     
    #5 copernico, Aug 4, 2014
  6. cPJacob

    cPJacob cPanel Product Owner
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    Twitter:
    Hi,

    If after enabling the FTP server, and the FTP options in the feature manager are selected, and you've done a hard refresh of the page (cleared cache), I'd recommend opening a ticket with support.
     
    #6 cPJacob, Aug 4, 2014
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