ftp no access to /home to put a fullbackup

fly_in_the_sky

Active Member
Nov 3, 2013
35
0
6
Pyrénnée, France
cPanel Access Level
Root Administrator
Hello,
I have a fullbackup from my old cpanel (mavenhosting).
I want to restaur it.
I have now a server by GANDI, and i put cpanel and WHM

I read that i have to put the fullbackup on the /home dictories, but i can't because, i don't found a ftp acces to put it there.
I creat new user, with ftp access, but my acces only go there : /home/username/

How can i have full acces to / or /home ????

How ca, i put my backup in good place ?
Tanks you
Nicolas
 

quietFinn

Well-Known Member
Feb 4, 2006
1,222
87
178
Finland
cPanel Access Level
Root Administrator
How can i have full acces to / or /home ????
You can't. You need root access for that, and you need root access to restore a full backup.
Contact your hosting provider, they can restore the account.
 

ravi9

Well-Known Member
Oct 31, 2013
65
1
6
India
cPanel Access Level
Website Owner
cPanel offer most convenient method to do cPanel to cPanel transfer.
Login to your new server WHM and navigate to:
Home >> Transfer
Now regarding FTP, you cannot use FTP protocol. You need to login using SFTP.
In filezilla ,
File >> Site manager
and select SFTP as protocol.
 

24x7server

Well-Known Member
Apr 17, 2013
1,907
95
78
India
cPanel Access Level
Root Administrator
Hello,

Yes, You can restore your account backup from your user home directory with the root user access.

First upload your backup file in your user home directory (/home/username/) and then access your server through SSH with the root user and try to execute the following command

Code:
/scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz
 

fly_in_the_sky

Active Member
Nov 3, 2013
35
0
6
Pyrénnée, France
cPanel Access Level
Root Administrator
Hello,

Yes, You can restore your account backup from your user home directory with the root user access.

First upload your backup file in your user home directory (/home/username/) and then access your server through SSH with the root user and try to execute the following command

Code:
/scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz

Hello,
thanks for your help...
It's look like working... The backup is ok now i have to see if all working like before...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,
thanks for your help...
It's look like working... The backup is ok now i have to see if all working like before...
I am happy to hear the issue is now resolved. Thank you for letting us know the solution provided worked for you.