ftp no access to /home to put a fullbackup

[fly_in_the_sky]

Hello,
I have a fullbackup from my old cpanel (mavenhosting).
I want to restaur it.
I have now a server by GANDI, and i put cpanel and WHM

I read that i have to put the fullbackup on the /home dictories, but i can't because, i don't found a ftp acces to put it there.
I creat new user, with ftp access, but my acces only go there : /home/username/

How can i have full acces to / or /home ????

How ca, i put my backup in good place ?
Tanks you
Nicolas

 

[quietFinn]

How can i have full acces to / or /home ????

You can't. You need root access for that, and you need root access to restore a full backup.
Contact your hosting provider, they can restore the account.

 

[fly_in_the_sky]

You can't. You need root access for that, and you need root access to restore a full backup.
Contact your hosting provider, they can restore the account.

Hello.
I have root acces. I install cpanel over centos6 . I have all so acces to whm.
Please help me.

 

[ravi9]

cPanel offer most convenient method to do cPanel to cPanel transfer.
Login to your new server WHM and navigate to:

Home >> Transfer

Now regarding FTP, you cannot use FTP protocol. You need to login using SFTP.
In filezilla ,

File >> Site manager

and select SFTP as protocol.

 

[24x7server]

Hello,

Yes, You can restore your account backup from your user home directory with the root user access.

First upload your backup file in your user home directory (/home/username/) and then access your server through SSH with the root user and try to execute the following command

/scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz

 

[fly_in_the_sky]

Hello,

Yes, You can restore your account backup from your user home directory with the root user access.

First upload your backup file in your user home directory (/home/username/) and then access your server through SSH with the root user and try to execute the following command

/scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz

Hello,
thanks for your help...
It's look like working... The backup is ok now i have to see if all working like before...

 

[cPanelMichael]

Hello,
thanks for your help...
It's look like working... The backup is ok now i have to see if all working like before...

I am happy to hear the issue is now resolved. Thank you for letting us know the solution provided worked for you.

 

[fly_in_the_sky]

I am happy to hear the issue is now resolved. Thank you for letting us know the solution provided worked for you.

I use

/scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz

as root

And it work well