FTP Not working all of a sudden! Help!


Feb 1, 2013
cPanel Access Level
Root Administrator
I was reconfiguring some things on PHP and Apache.

Now for some reason I can't login to FTP on *any* client. Both cPanel FTP accounts and WHM accounts don't work. Logging into cPanel or WHM administration through browser still works though, that's how I know I'm entering the right login information :eek: I'm using pure-ftpd.

This is what Filezilla tells me
Command: PASS ********
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server
Status: Disconnected from server

And winSCP tells me that the server actively refused the connection.

I've tried restarting the FTP service. Even changed some things on the pure-ftpd.conf. I enabled UnixAuth and restarted but nope so I disabled it. And then enabled PAMAuth and restarted but that didn't work either so I disabled that again, too.

Even the person who installed WHM/cPanel on my VPS doesn't have a clue and he's quite experienced.

What happened here? how come I can't login to my FTP server? I swear I couldn't have fuddled around with anything that should have affected logging into my FTPs normally.

Be gentle, I'm a newb. :eek::


Staff member
Apr 11, 2011
Hello :)

I have moved this over to the cPanel and WHM discussion forum. Please check that FTP is running on this system with commands such as:

# netstat -lnp | grep :21
# /scripts/restartsrv_pureftpd --status
You may also want to try synchronizing the FTP passwords via:

"WHM Home » cPanel » Synchronize FTP Passwords"

Thank you.