Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

FTP Not working all of a sudden! Help!

Discussion in 'General Discussion' started by cajual, Feb 1, 2013.

  1. cajual

    cajual Registered

    Feb 1, 2013
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    I was reconfiguring some things on PHP and Apache.

    Now for some reason I can't login to FTP on *any* client. Both cPanel FTP accounts and WHM accounts don't work. Logging into cPanel or WHM administration through browser still works though, that's how I know I'm entering the right login information :eek: I'm using pure-ftpd.

    This is what Filezilla tells me
    Command: PASS ********
    Response: 530 Login authentication failed
    Error: Critical error
    Error: Could not connect to server
    Status: Disconnected from server

    And winSCP tells me that the server actively refused the connection.

    I've tried restarting the FTP service. Even changed some things on the pure-ftpd.conf. I enabled UnixAuth and restarted but nope so I disabled it. And then enabled PAMAuth and restarted but that didn't work either so I disabled that again, too.

    Even the person who installed WHM/cPanel on my VPS doesn't have a clue and he's quite experienced.

    What happened here? how come I can't login to my FTP server? I swear I couldn't have fuddled around with anything that should have affected logging into my FTPs normally.

    Be gentle, I'm a newb. :eek::
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    I have moved this over to the cPanel and WHM discussion forum. Please check that FTP is running on this system with commands such as:

    # netstat -lnp | grep :21
    # /scripts/restartsrv_pureftpd --status
    You may also want to try synchronizing the FTP passwords via:

    "WHM Home » cPanel » Synchronize FTP Passwords"

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice