Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

FTP Not working all of a sudden! Help!

Discussion in 'General Discussion' started by cajual, Feb 1, 2013.

  1. cajual

    cajual Registered

    Feb 1, 2013
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    I was reconfiguring some things on PHP and Apache.

    Now for some reason I can't login to FTP on *any* client. Both cPanel FTP accounts and WHM accounts don't work. Logging into cPanel or WHM administration through browser still works though, that's how I know I'm entering the right login information :eek: I'm using pure-ftpd.

    This is what Filezilla tells me
    Command: PASS ********
    Response: 530 Login authentication failed
    Error: Critical error
    Error: Could not connect to server
    Status: Disconnected from server

    And winSCP tells me that the server actively refused the connection.

    I've tried restarting the FTP service. Even changed some things on the pure-ftpd.conf. I enabled UnixAuth and restarted but nope so I disabled it. And then enabled PAMAuth and restarted but that didn't work either so I disabled that again, too.

    Even the person who installed WHM/cPanel on my VPS doesn't have a clue and he's quite experienced.

    What happened here? how come I can't login to my FTP server? I swear I couldn't have fuddled around with anything that should have affected logging into my FTPs normally.

    Be gentle, I'm a newb. :eek::
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    I have moved this over to the cPanel and WHM discussion forum. Please check that FTP is running on this system with commands such as:

    # netstat -lnp | grep :21
    # /scripts/restartsrv_pureftpd --status
    You may also want to try synchronizing the FTP passwords via:

    "WHM Home » cPanel » Synchronize FTP Passwords"

    Thank you.

Share This Page