Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

FTP over TLS Stopped Working

Discussion in 'General Discussion' started by Ahmed Shibani, May 7, 2016.

  1. Ahmed Shibani

    Ahmed Shibani Registered

    Joined:
    May 7, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Tripoli
    cPanel Access Level:
    Root Administrator
    Hello;

    Since the last update to WHM 11.56.0.14, Users are unable to connect to FTP using TLS. This used to work before the update. Ports 3000-5000 are allowed in the firewall and PureFTPD is configured to use those port numbers for passive connections.

    This is the error from FileZilla
    Code:
    Status:    Resolving address of x.x.x
Status:    Connecting to x.x.x.x:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Error:    Connection timed out after 20 seconds of inactivity
Error:    Could not connect to server
    Users are able to authenticates if they change FTP to use plain passwords.

    Here is the system information:
    Code:
    /etc/redhat-release:CloudLinux Server release 6.5 (Pavel Popovich)
/usr/local/cpanel/version:11.56.0.14
/var/cpanel/envtype:standard
CPANEL=release
Server version: Apache/2.4.18 (Unix)
Cpanel::Easy::Apache v3.32.11 rev9999 +cloudlinux
    Has anyone faced this issue? Any recommendations on how to fix?

    Best Regards
     
    #1 Ahmed Shibani, May 7, 2016
  2. YanOri

    YanOri Registered

    Joined:
    Feb 29, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Try connecting through port 22.
     
    #2 YanOri, May 8, 2016
  3. cliveaustin

    cliveaustin Registered

    Joined:
    Apr 23, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    I have discovered exactly the same issue on my cPanel/WHM PureFTP server.
    This is the error I see when trying to connect using FileZilla ...

    Code:
    Status: Connecting to 192.168.0.101:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 13:59. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
    ...but everything works normally as expected if I connect using "old fashioned" (insecure) FTP so I've had to disable FTP over TLS for the time being just to stop clients complaining. I'm pretty sure this is going to be a TLS handshake issue but it's got me stumped for now! Anyone got any pointers where I should start looking?
     
    #3 cliveaustin, May 9, 2016
    Last edited by a moderator: May 10, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,774
    Likes Received:
    1,995
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, May 25, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Stopped Working
  1. maheshbisen

    SOLVED xmlapi.php stopped working

    maheshbisen, Aug 31, 2018, in forum: cPanel Developers
    Replies:
    2
    Views:
    440
    maheshbisen
    Aug 31, 2018
  2. agenciadix

    xmlapi.php stopped working

    agenciadix, Aug 20, 2018, in forum: cPanel Developers
    Replies:
    1
    Views:
    299
    cPanelMichael
    Aug 21, 2018
  3. CrazySerb

    SOLVED Cron jobs stopped working after cPanel to cPanel transfer to a new server

    CrazySerb, Aug 14, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    339
    CrazySerb
    Aug 15, 2018
  4. Volkinson

    SOLVED admin-ajax.php stopped working on all WP sites after update

    Volkinson, Aug 9, 2018, in forum: General Discussion
    Replies:
    7
    Views:
    642
    Volkinson
    Aug 16, 2018
  5. Serra

    Ftp Stopped working, no directory listing.

    Serra, Mar 10, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    242
    cPanelMichael
    Mar 19, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice