FTP permission errors - extra / in path

bconseev

Registered
Jan 3, 2015
3
0
1
cPanel Access Level
Root Administrator
We're running into this issue with one of our cPanel based providers, so far they have no helpful info on what might be causing this and I've never seen this before.

When we make an FTP connection, the account path has an extra / in it:

/home/account//public_html/

While this doesn't seem to affect a desktop FTP client it kills scripted FTP solutions entirely.

Is this an indication the user homes have been symlinked or hardlinked on the server possibly?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Hello :)

Are you accessing FTP with the account username or with a virtual FTP account that you created in cPanel?

Thank you.