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FTP problem [moved]

Discussion in 'General Discussion' started by pubwvj, Sep 2, 2005.

  1. pubwvj

    pubwvj Active Member

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    FTP problem

    Yesterday my web host upgraded CPanel and disaster struck. All of my passwords nolonger worked. Tech support fixed that for the most part except that FTP access was killed. By evening I had FTP access, cool. But this morning I discovered that on two of the sites, that had started working again fine last night, are no longer allowing me FTP access. Comparing the FTP (I use Fetch) transcripts for an account that works and one that doesn't I see two extra commands being given:

    PORT 10,0,1,2,97,212
    200 PORT command successful
    LIST

    The one that works (blacklightning.com) pops up the list of files and directories and I can do stuff. The one that is failing hangs on "Getting File List..." which is the LIST command after it executes a PORT command. Does anyone have any idea why this is happening and what the PORT command is? Why is it happening on one and not the other? Both are being initiated identically asside from their different userID/password, etc. I have tried this with passive mode on and off.

    Thanks,

    -Walter


    FTP transcript from an account that is working:

    Connecting to BlackLightning.com port 21 (9/2/05 8:20:11 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD Default Installation) [70.84.45.244]
    ADAT
    500 ADAT not understood
    USER bl
    331 Password required for bl.
    PASS
    230 User bl logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    CWD www
    250 CWD command successful
    PWD
    257 "/public_html" is current directory.


    And the failing account's FTP transcript:

    Connecting to SugarMtnFarm.com port 21 (9/2/05 8:20:25 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD Default Installation) [70.84.45.244]
    ADAT
    500 ADAT not understood
    USER sugarmtn
    331 Password required for sugarmtn.
    PASS
    230 User sugarmtn logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    CWD www
    250 CWD command successful
    PWD
    257 "/public_html" is current directory.
    PORT 10,0,1,2,97,212
    200 PORT command successful
    LIST
     
  2. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    You should be contacting your web hosting provider about such issues if you are not the server admin.
     
  3. pubwvj

    pubwvj Active Member

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    That wasn't a very helpful reply.
    If you reread the post I said that
    I had been working with tech support.
    They were providing no joy. After two
    days I posted the above. Quite reasonable.
     
  4. chirpy

    chirpy Well-Known Member

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    By "tech support" are you referring to cPanel tech support, or your web hosting support? If the former, then that wasn't clear from your post. If you're referring to the latter, then the responsibility for resolving whatever problem you have lies with them. These forums are for server administrators, not end-users.
     
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