FTP problem with sub-accounts

[japaloko]

Hi ppl,

Im using cPanel for a while and all gone ok. These days one customer created a FTP sub-account but can't login with it. I tried too with no success. All i can get is a message in my FTP Client saying Login Failed.

Any help?

Thx

 

[linux7802]

Solutions

As you mentioned you have been already created a new FTP account then you need to use following format to access FTP with the new FTP account login details.

Use FTP Username: [email protected]
Password: As per your new FTP account password.
FTP Server Port: 21

or you can also check the FTP connection in IE

Browse following URL

ftp://[email protected]@yourdomainname.com

It will ask you FTP password.

Try to access FTP and if you are still facing any problem then reset the password for your new FTP account and try it.It will work

 

[thewebhosting]

Please make sure that you are trying to login using correct Username and Password. You can reset the password from CPanel -> FTP accounts.

 

[japaloko]

Thank you guys for reply

Thanks for reply linux7802 and thewebhosting,

Quote:
Use FTP Username: [email protected]
Password: As per your new FTP account password.
FTP Server Port: 21

I'm using this format

For account users FTP logon is ok like:

Quote:
Use FTP Username: accountname
Password: account password.
FTP Server Port: 21

but additional FTP accounts (who uses [email protected]) doesnt work...

Any sugestions?

Thanks

 

[linux7802]

Solution

Can you please let me know which FTP client software you are using to access FTP because every software having its own settings and format for FTP access....

 

[japaloko]

Thx for reply me,

I tried to use Filezilla, CuteFTP and IE. Same problem in all them.

 

[mikesta]

Hi, I just found the same problem on my site.

All main ftp accounts are working, but if I create a new sub ftp account, it cant login.

I tried all variations of PW and Username, but still the same problem.

Also resetted the password and the username, it is definitely no misspelling, so maybe there is a bug????

I am using the latest version of Cpanel/WHM.

Anyone an idea on that?

 

[sjep]

As far as I remember (it's 5 years ago), with my first webhosting's cpanel, I had to make sure that the login and the name for the subdomain where the same.

So if your domain is domain.net, your subdomain forums.domain.net
then your ftplogin should be [email protected].

Maybe you're allready doing it this way, or I am totally wrong but that's how I had to do it a couple of years ago.

 

[linux7802]

Soultion

As you mentioned you are using the FileZilla then you need to refer the following settings in your FileZilla FTP client software.

Host : Your server ip address (You can also use domain name)
Username : [email protected]
Password : As per your new FTP account password.
Port no : 21

If you are still facing the problem to access FTP with the new FTP user name then I would like to recommend you to contact your domain hosting company where you have been hosted your domain. They will better assist you with your FTP issue.

 

[nakuls77]

Hello,

If you're still facing the same issue, you may try to do an extra step and that is synchronize passwords, you can do that by logging into your WHM, just look-out for Synchronize FTP Passwords

Once done it will update all the passwords to the changed ones.

You may also try restarting your FTP server after that, just in case you have root access.

 

[DaveUsedToWorkHere]

Make sure to login with the full login name ([email protected]) noting that domain.com is required as ftp servers can't tell the difference between [email protected] and [email protected] without the @domainx.com part.

If this is not working, please submit a support request so that we can analyze why this is happening. Please see my signature for the link to submit a request.