Markwaugh

Well-Known Member
Aug 12, 2003
151
0
166
Sydney, Australia
Hi Guys,

When i click on Manage Accounts in FTP area, i get

Make sure that you connect to ftp.something.co.au with your ftp client, or you may not be able to login.

You can download your raw access logs at the following urls using the login aus and your account password:

when i click on some of the links below that i get The page cannot be displayed

example : ftp://ftp.something.co.au/something.co.au

The page cannot be displayed error.

how do i fix it ? any ideas ?

cPanel.net Support Ticket Number:
 

mickeymouse

Well-Known Member
Sep 16, 2003
389
0
166
Dear Markwaugh,

Have you set the access logs to run in the Raw Log Manager? Please check if you enabled it.

As clearly specified in the page itself, try connecting to ftp server through a ftp-client will be easier for you.

Regards,
 

Markwaugh

Well-Known Member
Aug 12, 2003
151
0
166
Sydney, Australia
Hi Mickey,

Thank you for your information.
I am sorry i do not have SSH access, i run from a reseller account.
How do i set the access logs to run in the Raw Log Manager ? how do i check ?

my client says that he needs to access through his cpanel. any ideas ?

Thank u for ur time anyway ... Have a good day.
 

myusername

Well-Known Member
PartnerNOC
Mar 6, 2003
693
1
168
chown -R us.*yourbase*
cPanel Access Level
DataCenter Provider
Twitter
In cpanel there is a raw logs manager with the options to:

Archive Logs in your home directory at the end of each month
Remove the previous month's archived logs from your home directory at the end of each month.

The poster above recommends enabling the checkboxes. However I have the same problem with a user getting a DNS error.

On my personal site I have both boxes unchecked, and I can use internet explorer to use the links in cPanel and it will download the raw ftp logs just fine.

On my clients server who has the boxes checked, they (and me) get a DNS error when clicking on the links.

Does anyone know why this is?
 

myusername

Well-Known Member
PartnerNOC
Mar 6, 2003
693
1
168
chown -R us.*yourbase*
cPanel Access Level
DataCenter Provider
Twitter
Okay here is the solution to that error. Look at the link for the logs. It is missing the password from the url. This happens when you login to the account using the reseller or root password.

Login using the accounts actual password and it will work for you.