FTP server not working consistently

Chillifish

Member
Jun 27, 2014
14
0
1
cPanel Access Level
Root Administrator
Apologies that this is not the right forum, but there doesn't seem to be one for the FTP server.

When I've been using the FTP for a while, uploading, downloading, listing contents, etc, my ftp client times out during authentication and won't let me do what ever action I'm trying to do. If I restart the FTP server in WHM, it works for a bit and it seems to work for a bit if I leave it for a while. It's not much use when I'm trying to edit more than a couple of pictures on a website as I have to use the CPanel file manager.

I'm using Cyberduck on OS X Mavericks and not having any issues with any other FTP servers.

- - - Updated - - -

It's just happened again, error warning below:

220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 2 of 50 allowed.
220-Local time is now 15:32. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
FEAT
211-Extensions supported:
EPRT
IDLE
MDTM
SIZE
MFMT
REST STREAM
MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
MLSD
AUTH TLS
PBSZ
PROT
TVFS
ESTA
PASV
EPSV
SPSV
ESTP
211 End.
USER username
- - - Updated - - -

How do you edit a post? Want to remove my username.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello :)

Do you have any custom firewall rules or applications (e.g. CSF) installed on this system? Does the issue persists when the firewall is disabled?

Thank you.
 

Chillifish

Member
Jun 27, 2014
14
0
1
cPanel Access Level
Root Administrator
Hi there. It's an absolutely standard install of WHM as supplied by my hosting provider. I wasn't aware there was a firewall, so there shouldn't be any custom rules. A quick poke around and I can't find any evidence of a firewall in WHM.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
To update, it's suspected the customer is having brief connectivity issues that's not related to the FTP service itself, but rather from their local connection to the server.

Thank you.