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FTP server not working consistently

Discussion in 'General Discussion' started by Chillifish, Jul 17, 2014.

  1. Chillifish

    Chillifish Member

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    Apologies that this is not the right forum, but there doesn't seem to be one for the FTP server.

    When I've been using the FTP for a while, uploading, downloading, listing contents, etc, my ftp client times out during authentication and won't let me do what ever action I'm trying to do. If I restart the FTP server in WHM, it works for a bit and it seems to work for a bit if I leave it for a while. It's not much use when I'm trying to edit more than a couple of pictures on a website as I have to use the CPanel file manager.

    I'm using Cyberduck on OS X Mavericks and not having any issues with any other FTP servers.

    - - - Updated - - -

    It's just happened again, error warning below:

    - - - Updated - - -

    How do you edit a post? Want to remove my username.
     
    #1 Chillifish, Jul 17, 2014
    Last edited by a moderator: Jul 17, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you have any custom firewall rules or applications (e.g. CSF) installed on this system? Does the issue persists when the firewall is disabled?

    Thank you.
     
  3. Chillifish

    Chillifish Member

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    Hi there. It's an absolutely standard install of WHM as supplied by my hosting provider. I wasn't aware there was a firewall, so there shouldn't be any custom rules. A quick poke around and I can't find any evidence of a firewall in WHM.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. Chillifish

    Chillifish Member

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    I think the ticket number is 5261705
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, it's suspected the customer is having brief connectivity issues that's not related to the FTP service itself, but rather from their local connection to the server.

    Thank you.
     
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