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ftp server not working in anyway in new installation

Discussion in 'General Discussion' started by Omar Faruque, Jul 7, 2015.

  1. Omar Faruque

    Omar Faruque Member

    Jul 7, 2015
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    Can anyone help me to resolve my ftp connection on newly installed whm/cpanel .
    I tried everything from my side

    I added port 20 21 to whitelist
    i tried filezilla , notepadd++ ftp , smartftp, Mozilla FTp EXTENSION but all of them not working

    Problem is :
    Status: Connecting to xx.xx.xx.xx:21...
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    I also tried 20 port and also use ftp:// ftp. direct ip but not working ..

    Also tried restarting my cpanel services , server restart , Restart Services from whm but same problem..

    Then i also tried disable cphulk then also add my ip to whitelist but nothing has working ../

    As i am new so i need help from you .. Also is a support staff of cpanel check my issue then it will be very helpful for me ..
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  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Hello :)

    Do you have any any custom firewall rules installed that could block access to port 21 or any of the passive FTP ports defined in the /etc/pure-ftpd.conf file?

    Thank you.
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