ftp server not working in anyway in new installation

Omar Faruque

Member
Jul 7, 2015
9
0
1
Bangladesh
cPanel Access Level
Root Administrator
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Can anyone help me to resolve my ftp connection on newly installed whm/cpanel .
I tried everything from my side

I added port 20 21 to whitelist
i tried filezilla , notepadd++ ftp , smartftp, Mozilla FTp EXTENSION but all of them not working

Problem is :
Status: Connecting to xx.xx.xx.xx:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

I also tried 20 port and also use ftp:// ftp. direct ip but not working ..

Also tried restarting my cpanel services , server restart , Restart Services from whm but same problem..

Then i also tried disable cphulk then also add my ip to whitelist but nothing has working ../

As i am new so i need help from you .. Also is a support staff of cpanel check my issue then it will be very helpful for me ..
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello :)

Do you have any any custom firewall rules installed that could block access to port 21 or any of the passive FTP ports defined in the /etc/pure-ftpd.conf file?

Thank you.