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FTP SSH login Root is ok but not users

Discussion in 'Security' started by customer_square, Apr 8, 2016.

  1. customer_square

    customer_square Registered

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    hello,

    i followed the various procedures and succeded to login via FTP with SSH using my root login, but when i try to connect a new user (with no root / special rights) with filezilla in SSH, i get the following error message :

    Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)

    i am using filezilla for tests, and interactive login mode, and when i just change the user for the root one, no pb, the problem only comes with the standard user

    of course i imported the key file, and the user is loggued succesfully using standard ftp auth, do you have a solution for me ?


    thank you by advance.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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