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ftp user name without @

Discussion in 'General Discussion' started by Agreetogri, Dec 15, 2017.

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  1. Agreetogri

    Agreetogri Member

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    FTP Accounts page implants the "@" sign into the ftp user name.
    Is it possible to exclude such implantation
    or to choose another symbol instead of "@" ?

    In order customers could continue using their habitual ftp programs
    which do not support the "@" sign within the ftp user name.

    Thank you.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    In order to use the short-form FTP username (with the exception of the cPanel account username), the account must be assigned a dedicated IP address, and you have to use that dedicated IP address (or a domain name resolving to it) as the host in your FTP client. In those cases, creating FTP accounts such as user123@domain will allow you to use user123 as the FTP username.

    Thank you.
     
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  3. Agreetogri

    Agreetogri Member

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    Does not operate.
    530 Login authentication failed.

    Though <user123@domain> connects fine.
    I took the Dedicated IP Address from the Server Information page
    (linked from the main page of cPanel).
    cPanel 68.0.20.
    FTP client: Core FTP LE Version 2.2 build 1912.


    Please test yourself, again, and report the details.

    Does username.conf file include a variable
    for changing the delimiter in the ftp user names ?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you sure the IP address assigned to that cPanel account is not configured as a shared IP address, and is not assigned to any other cPanel account? That's the only way it's considered to be "dedicated".

    Thank you.
     
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  5. Agreetogri

    Agreetogri Member

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    cPanel item displays "Dedicated IP Address".
    I assume that cPanel does not deceive,
    but i can not be sure in cPanel's correctness.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Your access level shows as "Website Owner". Can you check with your web hosting provider to verify your account is assigned a dedicated IP address? Also, can you verify which version of cPanel is installed on the server?

    Thank you.
     
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  7. Agreetogri

    Agreetogri Member

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    Due to a reply of the hoster support service
    I clarified that cPanel is capable to deceive clients
    displaying the title "Dedicated IP Address"
    when the IP Address of the server is shared in reality.

    So, it happened that IP Address is shared in my case.

    Regarding the version of cPanel -
    was my notion of the cPanel version not full enough there:
    or is cPanel learned to deceive in its version information too ?

    Anyway now cPanel shows version 68.0.21 on its pages.

    Please eliminate the limitation of Own Posts Editing Time on the forum.
    Thank you.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Agreetogri,

    That seems more like a customization implemented by your hosting provider, as the cPanel interface will not display if an IP address is dedicated. Feel free to post a screenshot of what you are seeing if you'd like us to confirm that.

    Thank you.
     
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  9. Agreetogri

    Agreetogri Member

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    I am designating the desired sequence of the issues to be solved
    by the digits in the brackets here.

    (1)
    Can you provide the Unlimited Editing Time
    of a member's Own Posts on the forum

    or, otherwise, to add Agreetogri to the member group
    with Unlimited Editing permission ?

    (2)
    Can you defend this my topic from (possible) replies of other members
    except you (or the Staff Members of the support team
    with additional privileges, if will be required)
    to preserve the attribute of the dialogue
    between two predefined participants only ?

    (3)
    What is the operable format of the quote code in this forum software
    which would include the full site link of the post
    and provide the correct display of the quote layout
    not only on this forum but on an another forum too
    with the proper linking from a quote header
    to the original post
    would have been quoted remotely ?

    (4)
    I am not sure that the hoster would approve
    my posting a screenshot of their cPanel page.

    Which details (and maybe titles too)
    on a scan of the Server Information page
    are sensitive and should be swept under the carpet
    prior to attach the scan file
    whether in public topic or in private board ?

    Assume a client, me in this case, would like to
    not show the Hosting Package detail
    (which includes the name of the hoster)
    and the detail of the Server IP Address
    (whether shared or dedicated).
    Will the covering them out from the scan
    not prevent you from essential analysis
    of the other remained data ?

    (5)
    In general, is publishing of the Server IP Address detail,
    shared or dedicated or semi-dedicated,
    somehow related to a site or hosting security issue ?

    Thank you.
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    That's not possible.
    Please feel free to open a ticket with your Hosting Provider for more specific private support for your cPanel account.

    I'm not sure what you're asking above.

    Hiding your domain name, IP or email address from your posts or screenshots on this forum is a privacy matter more than a security issue.
     
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  11. Agreetogri

    Agreetogri Member

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    Hosting Provider confirmed that they are not the developers of cPanel software
    and, particularly, are not aware of the way to go around
    an obstacle of the @ delimiter in ftp user name.

    Tickets at the Hoster Provider are not editable,
    hence it is inappropriate channel for significant communications.

    And private support in tickets does contradict
    the necessity of keeping a dialogue between two participants still public,
    unlike forum software in general, with a possibility of making topics
    public or private, back and forth when needed,
    by approving/disapproving the topic for regular member not author of a topic,
    assuming accesibility of the (unapproved) topic to the staff members anyway.

    It occured that cPanel developers will be able, hopefully, to solve the "@" problem
    after analysis of the scans.
    After i will prepare them with coverings out (the process began)
    and after we, together, shall define the appropriate forum for attaching/posting.


    I would like to get know how a quote header code, with its quote tags,
    should be constructed with insertion of the full back link of a post
    to satisfy the forum software operability ruling.

    For example such a code (for the beginning) :
    Code:
    [quote="[url=https://forums.cpanel.net/threads/ftp-user-name-without.617871/#post-2511651]Infopro[/url]"]
    I'm not sure what you're asking above.
    [/quote]
    
    displays currently as:

    .
     
    #11 Agreetogri, Dec 27, 2017
    Last edited: Dec 27, 2017
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    That is correct. As a Website owner, you'll have to go by what ever your Hosting Provider tells you. Obviously you could get a server of your own with additional IP addresses and use cPanelMichael's suggestion above.

    If you require private communication with Support, you should ope a ticket to Support directly. :)

    My apologies, I have no idea what this means.

    You can add the "@" in front of a username to link to it automagically if you like, @Agreetogri.

    HTH!
     
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  13. Agreetogri

    Agreetogri Member

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    Judging on this your reply logic
    i should also get the installation of own forum
    and suggest to continue the dialogue in environment of unlimited editing time.

    What is the brand name and version of your support forum software ?
    Seems i do not see it on the pages.

    I hope the developers of the forum software
    are responsible for the modification of the quotes header format.
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Agreetogri,

    To clarify, the primary issue here is that your hosting provider did not assign a dedicated IP address to your account, despite it appearing as such in the cPanel UI. This isn't an issue with the cPanel software because cPanel does not offer any functionality that displays "Dedicated IP" in the user interface. Thus, it's likely a customization your hosting provider has implemented (e.g. perhaps the package name is called "Dedicated IP"). If you'd like to solve the actual issue with FTP usernames, you'd need to ask your hosting provider to assign a dedicated IP address to your account.

    The reason I asked for a screenshot of what you see in cPanel was so that I could pinpoint what exactly you are seeing that suggests you should have a dedicated IP address, so I could then direct you with the exact information to relay to your web hosting provider to show them it's not an issue with the cPanel software. It doesn't have to be an image of the entire screen, just the part that's leading you to believe there's a bug in the cPanel UI.

    Let me know if this helps to clarify the situation, or if you have any additional questions.

    Thanks!
     
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