FTP username with @ on dedicated IP

[hron84]

Hi!

We have a customer who have a dedicated IP. He reported he cannot use FTP users with @ sign, just with plain usernames. Is there a way to enable log in with usernames formated like [email protected] even he has a dedicated IP?

 

[cPanelMichael]

Hello

FTP usernames with the "@" symbol should be accepted, regardless of whether the account is assigned a dedicated IP address. Please paste any specific error messages that occur in the following log file when the FTP login fails:

# /var/log/messages

Thank you.

 

[hron84]

Dear cPanelMichael,

/var/log/messages:

May 10 11:58:38 host proftpd[25197]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - FTP session opened.
May 10 11:58:41 host proftpd[25197]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - FTP session closed.

May 10 12:01:14 host proftpd[27349]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - FTP session opened.
May 10 12:01:18 host proftpd[27349]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - unable to open TransferLog '/var/log/xferlog': Too many levels of symbolic links
May 10 12:01:18 host proftpd[27349]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - Preparing to chroot to directory '/home/xmeditor/public_html/teszt'

(I just put an empty line to separate two test result. See below...)

On client side I see:

NcFTP 3.2.4 (May 16, 2010) by Mike Gleason (NcFTP Software: Contacts).
Connecting to 195.228.86.119...
ProFTPD 1.3.4 Server (ftp.xmeditor.hu) [195.228.86.119]
Logging in...
Password requested by 195.228.86.119 for user "[email protected]".

Password required for [email protected]

Password: ************
Login incorrect.
Could not open host ftp.xmeditor.hu: username and/or password was not accepted for login.

ncftp>

[email protected] ~ $ ncftp -u teszt ftp://ftp.xmeditor.hu/
NcFTP 3.2.4 (May 16, 2010) by Mike Gleason (NcFTP Software: Contacts).
Connecting to 195.228.86.119...
ProFTPD 1.3.4 Server (ftp.xmeditor.hu) [195.228.86.119]
Logging in...
Password requested by 195.228.86.119 for user "teszt".

Password required for teszt

Password: ************

User teszt logged in
Logged in to ftp.xmeditor.hu.
Current remote directory is /.
ncftp / >

[email protected] ~ $

I copy-pasted the password in both case so there is no chance to mistyping.

WHM 11.32.2 (build 25) CENTOS 5.8 x86_64 standard on host

 

[ruzbehraja]

Are there 2 usernames with the same name?

[email protected]

and

teszt


the teszt will be the default cpanel username which is the default ftp user too.

Can you confirm if the @ username has been created?

 

[hron84]

No, the account's owner name is quite different than teszt (xmeditor in this case). The user (teszt) becomes created but in cPanel's description I see the following:

FTP Username: teszt
FTP Server: ftp.xmeditor.hu
FTP Server Port: 21
SFTP Server Port: 22070

So cPanel itself is not refers to username with @, even if it is a virtual user, not an account owner. And there is no account with username teszt.

 

[brianoz]

Is using SFTP instead an option? Filezilla will do SFTP.

Dedicated IP or not should make no difference to FTP login as a subuser, as others have said; the user is doing something else wrong.