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FTP username with @ on dedicated IP

Discussion in 'General Discussion' started by hron84, May 9, 2012.

  1. hron84

    hron84 Member

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    Hi!

    We have a customer who have a dedicated IP. He reported he cannot use FTP users with @ sign, just with plain usernames. Is there a way to enable log in with usernames formated like user@domain.com even he has a dedicated IP?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    FTP usernames with the "@" symbol should be accepted, regardless of whether the account is assigned a dedicated IP address. Please paste any specific error messages that occur in the following log file when the FTP login fails:

    Code:
    # /var/log/messages
    Thank you.
     
  3. hron84

    hron84 Member

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    Dear cPanelMichael,

    /var/log/messages:
    (I just put an empty line to separate two test result. See below...)

    On client side I see:
    I copy-pasted the password in both case so there is no chance to mistyping.

    WHM 11.32.2 (build 25) CENTOS 5.8 x86_64 standard on host
     
  4. ruzbehraja

    ruzbehraja Well-Known Member

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    Are there 2 usernames with the same name?

    teszt@xmeditor.hu

    and

    teszt


    the teszt will be the default cpanel username which is the default ftp user too.

    Can you confirm if the @ username has been created?
     
  5. hron84

    hron84 Member

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    No, the account's owner name is quite different than teszt (xmeditor in this case). The user (teszt) becomes created but in cPanel's description I see the following:

    So cPanel itself is not refers to username with @, even if it is a virtual user, not an account owner. And there is no account with username teszt.
     
  6. brianoz

    brianoz Well-Known Member

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    Is using SFTP instead an option? Filezilla will do SFTP.

    Dedicated IP or not should make no difference to FTP login as a subuser, as others have said; the user is doing something else wrong.
     
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