FTP username with @ on dedicated IP

hron84

Member
Feb 5, 2011
7
0
51
Hi!

We have a customer who have a dedicated IP. He reported he cannot use FTP users with @ sign, just with plain usernames. Is there a way to enable log in with usernames formated like [email protected] even he has a dedicated IP?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello :)

FTP usernames with the "@" symbol should be accepted, regardless of whether the account is assigned a dedicated IP address. Please paste any specific error messages that occur in the following log file when the FTP login fails:

Code:
# /var/log/messages
Thank you.
 

hron84

Member
Feb 5, 2011
7
0
51
Dear cPanelMichael,

/var/log/messages:
May 10 11:58:38 host proftpd[25197]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - FTP session opened.
May 10 11:58:41 host proftpd[25197]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - FTP session closed.

May 10 12:01:14 host proftpd[27349]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - FTP session opened.
May 10 12:01:18 host proftpd[27349]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - unable to open TransferLog '/var/log/xferlog': Too many levels of symbolic links
May 10 12:01:18 host proftpd[27349]: 195.228.86.119 (80.99.178.178[80.99.178.178]) - Preparing to chroot to directory '/home/xmeditor/public_html/teszt'
(I just put an empty line to separate two test result. See below...)

On client side I see:
NcFTP 3.2.4 (May 16, 2010) by Mike Gleason (NcFTP Software: Contacts).
Connecting to 195.228.86.119...
ProFTPD 1.3.4 Server (ftp.xmeditor.hu) [195.228.86.119]
Logging in...
Password requested by 195.228.86.119 for user "[email protected]".

Password required for [email protected]

Password: ************
Login incorrect.
Could not open host ftp.xmeditor.hu: username and/or password was not accepted for login.

ncftp>

[email protected] ~ $ ncftp -u teszt ftp://ftp.xmeditor.hu/
NcFTP 3.2.4 (May 16, 2010) by Mike Gleason (NcFTP Software: Contacts).
Connecting to 195.228.86.119...
ProFTPD 1.3.4 Server (ftp.xmeditor.hu) [195.228.86.119]
Logging in...
Password requested by 195.228.86.119 for user "teszt".

Password required for teszt

Password: ************

User teszt logged in
Logged in to ftp.xmeditor.hu.
Current remote directory is /.
ncftp / >

[email protected] ~ $
I copy-pasted the password in both case so there is no chance to mistyping.

WHM 11.32.2 (build 25) CENTOS 5.8 x86_64 standard on host
 

hron84

Member
Feb 5, 2011
7
0
51
No, the account's owner name is quite different than teszt (xmeditor in this case). The user (teszt) becomes created but in cPanel's description I see the following:

FTP Username: teszt
FTP Server: ftp.xmeditor.hu
FTP Server Port: 21
SFTP Server Port: 22070
So cPanel itself is not refers to username with @, even if it is a virtual user, not an account owner. And there is no account with username teszt.