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FTP username

Discussion in 'General Discussion' started by HappyCoder, Aug 8, 2013.

  1. HappyCoder

    HappyCoder Member

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    Hi friends,

    When create a new reseller in WHM, then I enter a domain name (example.org).
    When the reseller log in and create a new customer (new-customer.org), so the customer will get the username "new-customer@example.org"

    Can I avoid getting "@example.org", so the username be "summer.org"?
    I would like the customer does not get example.org to see.
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    If you are trying to create the FTP account under the reseller cPanel and you want to create create your username with the customer domain name then you will have to add that customer domain as an addon domain and after that you can create the FTP account with that domain name

    OR

    You can create separate cPanel account for your customer through your reseller WHM

    Thanks
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Virtual FTP accounts must have the following username format:

    Code:
    username@domain.com
    The cPanel account will just use the standalone username for FTP access.

    Thank you.
     
  4. HappyCoder

    HappyCoder Member

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    Hello,

    I do not experience the same as you do.
    When the reseller creates an addon domain, he must specify an FTP username. The username must not contain special characters. And so will the customer FTP username be customer-domain@reseller-domain.tld

    Are we talking about two different things, or I experience a different case scenario than you?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    It's possible that you are confusing a reseller account with an individual cPanel account. Reseller accounts do not create add-on domain names. Instead, reseller accounts only create individual cPanel accounts. Those individual cPanel accounts have the ability to create Addon domain names. Addon domain names are not considered the username of the accounts, thus their FTP format is always:

    Code:
    username@domain.com
    Thank you.
     
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