HappyCoder

Member
Apr 27, 2012
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0
51
cPanel Access Level
Root Administrator
Hi friends,

When create a new reseller in WHM, then I enter a domain name (example.org).
When the reseller log in and create a new customer (new-customer.org), so the customer will get the username "[email protected]"

Can I avoid getting "@example.org", so the username be "summer.org"?
I would like the customer does not get example.org to see.
 

24x7server

Well-Known Member
Apr 17, 2013
1,896
91
78
India
cPanel Access Level
Root Administrator
Hello,

If you are trying to create the FTP account under the reseller cPanel and you want to create create your username with the customer domain name then you will have to add that customer domain as an addon domain and after that you can create the FTP account with that domain name

OR

You can create separate cPanel account for your customer through your reseller WHM

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

Virtual FTP accounts must have the following username format:

The cPanel account will just use the standalone username for FTP access.

Thank you.
 

HappyCoder

Member
Apr 27, 2012
15
0
51
cPanel Access Level
Root Administrator
Hello,

I do not experience the same as you do.
When the reseller creates an addon domain, he must specify an FTP username. The username must not contain special characters. And so will the customer FTP username be [email protected]

Are we talking about two different things, or I experience a different case scenario than you?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
It's possible that you are confusing a reseller account with an individual cPanel account. Reseller accounts do not create add-on domain names. Instead, reseller accounts only create individual cPanel accounts. Those individual cPanel accounts have the ability to create Addon domain names. Addon domain names are not considered the username of the accounts, thus their FTP format is always:

Thank you.