SOLVED FTP won't connect after reset the root password

[FarrisFahad]

Hey, I changed the root password for my server and WHM and cPanel. I can log in to WHM and cPanel but I cannot connect to the FTP client. I have tried with the FTP account password and the server root password and cPanel password and it won't connect. I really don't know what is wrong.

I checked the log file for FTP and there were no errors.

Can somebody help?

 

[cPanelAnthony]

Hello! When you say it won't connect, what error do you get? Knowing the specific error message via the FTP client might shed some light on the issue.

 

[FarrisFahad]

Here is an image of the error that I am getting: imgur.com

Thank you for your help

 

[cPanelAnthony]

It looks like the FTP connections aren't even hitting the server. What happens if you telnet test to your server's IP address via port 21?

How to troubleshoot network issues

Also, can you confirm if the FTP server is running? What is the full output of this command? Please note that it will be a different command if you're using pro-ftpd vs pure-ftpd for your FTP server.

systemctl status pure-ftpd.service
systemctl status pro-ftpd.service

 

[FarrisFahad]

Hey, I figured out the issue. The IP address for the domain was changed so I have to replace the www.domain.com with IP address.

 

[cPanelAnthony]

Hey, I figured out the issue. The IP address for the domain was changed so I have to replace the www.domain.com with IP address.

I'm happy to hear you found a solution!