SOLVED FTP won't connect after reset the root password

FarrisFahad

Member
Oct 21, 2021
5
1
1
Saudi Arabia
cPanel Access Level
Website Owner
Hey, I changed the root password for my server and WHM and cPanel. I can log in to WHM and cPanel but I cannot connect to the FTP client. I have tried with the FTP account password and the server root password and cPanel password and it won't connect. I really don't know what is wrong.

I checked the log file for FTP and there were no errors.

Can somebody help?
 

cPanelAnthony

Administrator
Staff member
Oct 18, 2021
1,045
112
118
Houston, TX
cPanel Access Level
Root Administrator
It looks like the FTP connections aren't even hitting the server. What happens if you telnet test to your server's IP address via port 21?

How to troubleshoot network issues

Also, can you confirm if the FTP server is running? What is the full output of this command? Please note that it will be a different command if you're using pro-ftpd vs pure-ftpd for your FTP server.

Code:
systemctl status pure-ftpd.service
systemctl status pro-ftpd.service