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Ftp

Discussion in 'General Discussion' started by sniperscope, May 11, 2011.

  1. sniperscope

    sniperscope Well-Known Member

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    Hi all
    I installed cpanel finally. But here i have brand new question.
    When i created a new test account.

    1 - i did not get any mail for account information.
    2 - how can i change mail template into Japanese?
    3 - Where can i set up FTP hostname for newly created user?

    Regards
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: about FTP

    Hello :)

    1) In "WHM >> Server Configuration >> Basic cPanel & WHM Setup" under the "Contact Information" tab, please ensure a valid email address is entered for the option titled:

    "Enter one or more email addresses to contact in case a problem arises with this server."

    This is the email address used when the server sends an email to notify you that a new account has been created.

    2) There are no options available at this time to change the mail template used for sending out the account information, however you are welcome to use the postwwwacct "hook" to send out your own custom email. Documentation that would be useful when doing that can be found at:

    Postwwwacct Hook

    3) You can use the hostname of the server, or the domain name itself (provided it points to the server) as the hostname when making FTP connections.

    Thank you.
     
  3. sniperscope

    sniperscope Well-Known Member

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    Re: about FTP

    Dear Michael
    You are my day savior. Lt me make something more clear.
    1 - i meant information mail to customer. Not my self. Because i create that account for test purpose.
    2 - Done!
    3 - i made ftp connection by ip address. But i want my clients use their domain names. Such as: ftp.someclient.com, ftp.anotherclient.net, ftp.hereisnet.org...etc.

    Also i made connection but my ftp (FFFTP) software gave error that "Can not download Following File" another error is "Failed to getting file list". Is this Permission problem?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: about FTP

    Hello :)

    1) cPanel does not currently provide any functionality to send an email to the end-user when an account is created. This is better handled through third-party billing automation scripts.

    Billing Automation

    3) Using "ftp.domain.com" should work fine provided the domain name is pointed to the server (An "A" record for FTP is added by default). If the domain name uses a third-party DNS provider, remember to add an "A" record for "FTP" at the DNS host.

    As for the error in your FTP client, you will need to ensure there are no custom firewall rules on your server restricting FTP access.

    Thank you.
     
  5. sniperscope

    sniperscope Well-Known Member

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    Re: about FTP

    I have no idea what is "A Record" mean. also how network protocols works. I am just an developer.
    i read your post and i guess i forgot everything i know...:):)
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: about FTP

    Hello :)

    An A (address) record is a DNS record that can be used to point your domain name and host names to a static IP address. If your domain name is assigned name servers hosted on your cPanel server, there should be no need to make any changes to the DNS.

    Feel free to open a support ticket if you continue to experience problems accessing FTP:

    Submit A Ticket

    If you do choose to open at ticket, please let us know the ticket ID.

    Thank you.
     
  7. sniperscope

    sniperscope Well-Known Member

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    Re: about FTP

    Dear Michael
    I have no idea how it works but it works anyway.
    My test sites are working just fine. Also i could login to cpanel.
    Unfortunately my ftp problem is still persist. (#3 post of this topic.)
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Re: about FTP

    I'm glad Michael was able to help with the other issues. For the FTP issue as he indicated, have you tried opening up a ticket with us in WHM > Support Center > Contact cPanel or using the link in my signature (or the link he provided in his previous post). Anyone who has a valid cPanel license is entitled to free complimentary support on our ticket system, so if you have not opened up a ticket by this point, please feel free to do so.
     
  9. sniperscope

    sniperscope Well-Known Member

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    Re: about FTP

    Dear Michael & Tristan
    ftp problem solved.
    Thanks for you help.
    On Monday if solve my NAT problem then guess everything going to work smooth...
     
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