whipworks

Well-Known Member
Aug 19, 2014
161
6
68
cPanel Access Level
Reseller Owner
Has anyone encountered this issue? Seems that it's happening more often to our server now. Need advice on how to fix. Thanks!

Service Name

ftpd

Service Status

failed ⛔

Notification

The service “ftpd” appears to be down.

Service Check Method

The system failed to connect to this service’s TCP/IP port.

Reason

Timeout while trying to get data from service: Died

Number of Restart Attempts

8
 

whipworks

Well-Known Member
Aug 19, 2014
161
6
68
cPanel Access Level
Reseller Owner
I just updated to 76.0.17 and I'm now having the same problem. I've had to replace Pure-FTP with Pro-FTPD to get the service to run again.
But that's just a temporary fix I'm assuming? Pure has more pros than Pro, so sticking to Pro might give the server issues along the way, correct?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston
Hello,


Have either of you attempted to restart the server manually through CLI?

Code:
/scripts/restartsrv_ftpd
And if so what is the output when running that? Is anything noted in
Code:
/var/log/messages
Thanks!