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FTPS not working

Discussion in 'General Discussion' started by raamee, Jul 4, 2017.

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  1. raamee

    raamee Active Member

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    Hi,

    I am unable to login to my FTP server.

    My settings are:

    TLS Encryption Support : optional
    Broken Clients Compatibility: yes

    I have installed the certificate from commerical CA and enabled the certificate for services such as mail, FTP, etc.

    Now, when I connect to my FTPS server, I get the below log in Filezilla:

    Status: Connecting to ftp.domain.com:21...
    Status: Connection established, waiting for welcome message...
    Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    Response: 220-You are user number 7 of 100 allowed.
    Response: 220-Local time is now 22:03. Server port: 21.
    Response: 220-This is a private system - No anonymous login
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: AUTH TLS
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    So it just ends here. I am not getting SSL certficate displayed in my Filezilla. I guess thats the reason it just times out after command: AUTH TLS.

    Any idea how to fix?

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  3. raamee

    raamee Active Member

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    Unfortunately, no. I did check that thread but it was not in my case. I also completely turned off the CSF, but still doesn't work. Also, I cannot even turn verbose logs on in pure-ftpd server. I applied the "verboseLog yes" parameter, but it doesn't show logs verbose.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look.

    Thank you.
     
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