Full Backup cpmove not found

[Michael Babbitt]

Help me, please. I just did an OS Reload due to CentOS 6 being EOL on November 30, and prior to doing this I did a full backup using WHM Backup Configuration, and setting up a scheduled backup for all users and databases. That backup went to a connected drive that was mounted at /home2 and finished successfully.

However, after the OS Reload to CentOS 7 I attempted to go to 'Restore a Full Backup/cpmove File' but NO USERS are found to backup from. I see the backup folder structure in tact in /home2 folder for all users on the server that I want to restore.

What now? I'm following this guide: example.com:2087/cpsess9661297203/scripts5/quickrestorecpmovefile

Under "transfer method", 'Restore with Username' says "None. No matching files were found".

 

[GOT]

Did you remount the drive that was mounted previously as home2? If not you will need to do that it would not mount automatically after the os reload.

 

[Michael Babbitt]

Did you remount the drive that was mounted previously as home2? If not you will need to do that it would not mount automatically after the os reload.

Yes, I remounted it to /home2 prior to attempting backup. I did state that originally, btw. What is the point of using cPanel's backup utility if it doesn't work as advertised?

 

[dalem]

I can not repeat this behavior cp-move files show up just fine
if you are using the WHM Backup function (not cpanel-move) then
your back config needs to be set to /home2/backup_folder

 

[cPanelMichael]

Hello @Michael Babbitt,

While the scenario you described is not considered "Disaster Recovery", the steps on the document below should work for the action you are performing:

Full Disaster Recovery - cPanel Knowledge Base - cPanel Documentation

In particular, the commands you are looking for are found under the "Restore files to the new hard drive" section of the document above.

Let me know if this helps.

Thank you.