Full Backup Excludes Subdomains?

Hi there,

I am a first-timer to this forum, let me know if I need to know something about forum rules, thank you.

The reason I am here is as the title described, I just discovered that a full backup I created via Cpanel did not include the folders of subdomains, that was an unpleasant surprise, and I tried to search the web and this forum, I find no discussion mentioning this issue-It is not likely so, but anyway...., later on, I tried partial backup via Cpanel, and this time, the backup file includes folders of subdomains and of course, the web site files of the subdomains, and I have to see it with my own eyes this time because of the mentioned unpleasant surprise.

In short, this is what I am looking at, the full backup of Cpanel does not do what it should be, on the other hand, the partial backup does it. Honestly, it feels like a trap, I mean, the full backup. So, I am here to ask for help about why did I saw what I saw and what was that supposed to mean?

Regards,

KC

 

Thank you Michael, I will contact my web hosting provider for a report.