Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Full Backup Excludes Subdomains?

Discussion in 'Data Protection' started by KC_, Mar 21, 2018.

Tags:
  1. KC_

    KC_ Registered

    Joined:
    Mar 21, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Taipei
    cPanel Access Level:
    Website Owner
    Hi there,

    I am a first-timer to this forum, let me know if I need to know something about forum rules, thank you.

    The reason I am here is as the title described, I just discovered that a full backup I created via Cpanel did not include the folders of subdomains, that was an unpleasant surprise, and I tried to search the web and this forum, I find no discussion mentioning this issue-It is not likely so, but anyway...., later on, I tried partial backup via Cpanel, and this time, the backup file includes folders of subdomains and of course, the web site files of the subdomains, and I have to see it with my own eyes this time because of the mentioned unpleasant surprise.

    In short, this is what I am looking at, the full backup of Cpanel does not do what it should be, on the other hand, the partial backup does it. Honestly, it feels like a trap, I mean, the full backup. So, I am here to ask for help about why did I saw what I saw and what was that supposed to mean?

    Regards,

    KC
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,323
    Likes Received:
    1,851
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    A full backup should include all subdomains added to the account and the contents of their document roots. This suggests there's an error during the backup process. As a website owner without root access, you'll need to report this to your web hosting provider so they can take a closer look at the cPanel error log to see why the subdomains are not included with the full backup.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. KC_

    KC_ Registered

    Joined:
    Mar 21, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Taipei
    cPanel Access Level:
    Website Owner
    Thank you Michael, I will contact my web hosting provider for a report.
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice