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Full Backup - Internal Server Errors

Discussion in 'Data Protection' started by gustavo.c.p, Jan 31, 2009.

  1. gustavo.c.p

    gustavo.c.p Registered

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    Full Backup - Internal Server Errors

    Hello,
    Yesterday i tried to transfer my cpanel account from current hosted account to new dedicated server, but i got a "Internal Server Error" after did backup.

    Versions WHM/CPANEL
    - Actual Hosted Cpanel Account: 11.24.4-RELEASE_33609 (Just a account hosted)
    - New dedicated server: cPanel 11.24.4-R33609 - WHM 11.24.2 - X 3.9 (I have here a dedicated server with WHM, root access)

    My steps:
    1- Generate a full backup on cpanel account (current server)
    2- Transfer this by FTP (SSH) to /home dir (to new server)
    3- Execute, with WHM a restore Full Backups (on new server)

    Well, the success message appear normally, but when i try to
    access my account by "dedicated ip" i got "Internal Server Error".

    I would be grateful if someone help me.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Check the permissions on that accounts public_html to see if they are set correctly. You might also try accessing the account from your browser and then check the error log for clues.
     
  3. gustavo.c.p

    gustavo.c.p Registered

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    Hello,

    I tried this, but my logs can't show nothing.

    See error_log
    My access_logs too.


    How to check permissions of public_html?
    What do you mean by that?

    Thanks for your help.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    By that snip of log, your Apache installation seems to be restarting over and over. You should probably contact your host for assistance, or put in a ticket with cPanel.
     
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