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full backups and file names character problem

Discussion in 'Data Protection' started by duobilisim, Jan 31, 2014.

  1. duobilisim

    duobilisim Member

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    when i do full backup, some files tarred with unknown characters and creating problems when restoring.

    When i zip home folder, file names inside arhive are correctly stored.

    So i am thinking its related with tar compression.

    language is Turkish, so problems with turkish characters. It is not related with compression programs,

    i tried with 7-zip, winrar, winzip and all was showing same.

    please check attahment image.
     

    Attached Files:

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Could you let us know the specific error message or problem you encounter when restoring the account?

    Thank you.
     
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  3. duobilisim

    duobilisim Member

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    There is no indication or error in restore process, but after restored, i open restored site and see some images missing.

    When i check, i found out its can not locate image file because image file name changed with odd characters like in the attachment that i add before.

    As short file names changed with odd characters in tar archives. Tar archiver dont have Turkish character support imo.

    Is there a any way to do a full backup with compressing in zip format? I think its going to solve my problem?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Could you open a support ticket using the link in my signature so we can take a closer look and determine if an internal case is necessary? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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