SOLVED Full cPanel backup disabled

Webuser

Registered
Dec 15, 2016
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Rome
cPanel Access Level
Website Owner
Hi,

our website is hosted on cPanel-based shared hosting.
We need to upgrade to dedicated server so we need to move to new provider because our current provider not offer any vps or dedicated solutions.

Now our provider disabled full cPanel backup under backup menu!! Pls how to download a copy of full cPanel backup in order to perform the migration to new provider with dedicated server solutions?

Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Now our provider disabled full cPanel backup under backup menu!! Pls how to download a copy of full cPanel backup in order to perform the migration to new provider with dedicated server solutions?
Hello,

Do you have SSH access to the account on the source server? If so, you can try the steps documented at:

How to Manually Transfer an Account Between Servers - cPanel Knowledge Base - cPanel Documentation

Otherwise, you can create the account on the new server and then manually copy the data using the paths referenced at:

How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation

Thanks!