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SOLVED getremotecpmove - security policy on the remote server

Discussion in 'Data Protection' started by mraab, Jul 17, 2018.

  1. mraab

    mraab Member

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    Hi there,

    I want to transfer accounts from one server to another with account password. I am managing both, the old and new server.

    All accounts transferred fine except one, where I get the message that the security policy on the remote server forbids the download of the backup file.

    This is the error message:
    Could not download backup file; security policy on the remote server forbids it.
    Failed to fetch cpmove file via cPanel API.
    Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove” command (process 29616) reported error number 1 when it ended.:

    What do I have to change on the original server to allow the download of the backup?

    Thanks in advance.
    Matthias
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @mraab

    For the user that is getting this error, do they have a disk space quota that they're at or near? If so on the source server can you try temporarily removing that quota and trying the transfer once more?

    Thanks!
     
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  3. mraab

    mraab Member

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    That was indeed the case. The user was near the quota.
    Thanks a lot for your response.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @mraab

    Awesome! I'm glad that helped resolve the issue! Please let us know if you encounter any other issues :)

    Thanks!
     
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