SOLVED getremotecpmove - security policy on the remote server

[mraab]

Hi there,

I want to transfer accounts from one server to another with account password. I am managing both, the old and new server.

All accounts transferred fine except one, where I get the message that the security policy on the remote server forbids the download of the backup file.

This is the error message:
Could not download backup file; security policy on the remote server forbids it.
Failed to fetch cpmove file via cPanel API.
Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove” command (process 29616) reported error number 1 when it ended.:

What do I have to change on the original server to allow the download of the backup?

Thanks in advance.
Matthias

 

[cPanelLauren]

Hi @mraab

For the user that is getting this error, do they have a disk space quota that they're at or near? If so on the source server can you try temporarily removing that quota and trying the transfer once more?

Thanks!

 

[mraab]

Hi @mraab

For the user that is getting this error, do they have a disk space quota that they're at or near? If so on the source server can you try temporarily removing that quota and trying the transfer once more?

Thanks!

That was indeed the case. The user was near the quota.
Thanks a lot for your response.

 

[cPanelLauren]

Hi @mraab

Awesome! I'm glad that helped resolve the issue! Please let us know if you encounter any other issues

Thanks!