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Getting error: Access Error: 404 -- Not Found

Discussion in 'General Discussion' started by Tania Silvestre, Feb 18, 2017.

  1. Tania Silvestre

    Tania Silvestre Member

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    Hello I'm trying to access my cPanel and I'm getting this error:
    Access Error: 404 -- Not Found

    My domain is: - Removed -
    the url I'm using to access:- Removed -

    Here's a screenshot:
    - Removed -
     
    #1 Tania Silvestre, Feb 18, 2017
    Last edited by a moderator: Feb 18, 2017
  2. Eminds

    Eminds Well-Known Member

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    Do you any firewall enabled locally on your machine ? or any anti virus that might be blocking the access to cpanel ?

    is it a shared hosting account you are trying to access or a you have dedicated server ?
     
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    #2 Eminds, Feb 18, 2017
  3. Tania Silvestre

    Tania Silvestre Member

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    I don't think that's the issue.
    I have the domain since 3 years ago however I bought also an email plan so that I could get for my firm a personal email account, i set it up and it was sending emails to the spam folder of the receiver so I decided to go to advanced zone editor (of the DNS) and changed the domain IP to my own...

    I have sent the link of my website (example.net) and my cPanel link to my husband different IP adress and asked him if he could open it and he also said no, everything was fine...

    When I try to open the website it shows this...
     

    Attached Files:

    #3 Tania Silvestre, Feb 19, 2017
    Last edited by a moderator: Feb 19, 2017
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might want to contact your Hosting Provider about this for quickest resolution.
     
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    #4 Infopro, Feb 19, 2017
  5. Tania Silvestre

    Tania Silvestre Member

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    They are not asnwering... Can't cPanel support do anything? ...
     
    #5 Tania Silvestre, Feb 19, 2017
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    If you're unable to access your cPanel account, your Hosting Provider is the only one that can get you back in.

    Assuming you changed the DNS somehow, incorrectly, if you know the hostname of the server you might be able to get to your cPanel that way.
    server.example.com:2083
     
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    #6 Infopro, Feb 19, 2017
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