getting error in password modification

[rajendra singh]

hi,

i am facing problem in password modification. i am getting following error.

Failed to execute: “/usr/local/cpanel/scripts/chpass”:

and not able to check "show ip address usage" .

can anybody help me out?

 

[cPanelMichael]

Hello

Please post the output from:

stat /usr/local/cpanel/scripts/chpass

Also, please provide the information requested in:

Guide To Opening An Effective Forums Thread

Thank you.

 

[rajendra singh]

hi, this is the output of command.


File: `/usr/local/cpanel/scripts/chpass'
Size: 376 Blocks: 8 IO Block: 4096 regular file
Device: ca01h/51713d Inode: 23338427 Links: 1
Access: (0755/-rwxr-xr-x) Uid: ( 0/ root) Gid: ( 0/ root)
Access: 2015-10-21 04:59:01.420000276 -0400
Modify: 2008-06-26 00:49:54.000000000 -0400
Change: 2015-09-07 07:33:16.859000002 -0400

 

[cPanelMichael]

Could you let us know the output from /usr/local/cpanel/logs/error_log when accessing the "Show IP Address Usage" option in Web Host Manager? Also, please provide us with your system information as mentioned in the thread you were linked to.

Thank you.

 

[rajendra singh]

hi michael,
the output is
-bash: /usr/local/cpanel/logs/error_log: Permission denied

and when i am accessing show ip address usage i am getting blank screen (no output, no error).

can you please help me how to resolve this ?

 

[cPanelMichael]

You have to view the log file with a command such as "tail". EX:

tail -f /usr/local/cpanel/logs/error_log

Ensure you use the command when reproducing the error message in your browser.

Thank you.