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getting error in password modification

Discussion in 'Database Discussions' started by rajendra singh, Oct 21, 2015.

  1. rajendra singh

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    hi,

    i am facing problem in password modification. i am getting following error.

    Failed to execute: “/usr/local/cpanel/scripts/chpass”:

    and not able to check "show ip address usage" .

    can anybody help me out?
     
    #1 rajendra singh, Oct 21, 2015
    Last edited by a moderator: Oct 22, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. rajendra singh

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    hi, this is the output of command.


    File: `/usr/local/cpanel/scripts/chpass'
    Size: 376 Blocks: 8 IO Block: 4096 regular file
    Device: ca01h/51713d Inode: 23338427 Links: 1
    Access: (0755/-rwxr-xr-x) Uid: ( 0/ root) Gid: ( 0/ root)
    Access: 2015-10-21 04:59:01.420000276 -0400
    Modify: 2008-06-26 00:49:54.000000000 -0400
    Change: 2015-09-07 07:33:16.859000002 -0400
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know the output from /usr/local/cpanel/logs/error_log when accessing the "Show IP Address Usage" option in Web Host Manager? Also, please provide us with your system information as mentioned in the thread you were linked to.

    Thank you.
     
  5. rajendra singh

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    hi michael,
    the output is
    -bash: /usr/local/cpanel/logs/error_log: Permission denied

    and when i am accessing show ip address usage i am getting blank screen (no output, no error).

    can you please help me how to resolve this ?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    You have to view the log file with a command such as "tail". EX:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    Ensure you use the command when reproducing the error message in your browser.

    Thank you.
     
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