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Getting error while adding add-on domain

Discussion in 'General Discussion' started by Madhu Babu, Mar 15, 2018.

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  1. Madhu Babu

    Madhu Babu Registered

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    Hi i am getting error while adding add-on domain in my cpanel, earlier domain added successfully but now this domain is not adding to my CP

    (XID q5wrjz) Could not determine the nameserver IP addresses for “domain.info”. Please make sure that the domain is registered with a valid domain registrar.

    Domain registrar is Tucows
     
    #1 Madhu Babu, Mar 15, 2018
    Last edited by a moderator: Mar 16, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    As a website owner without root access to change that requirement, you will need to ensure the domain name is registered and uses the name servers your web hosting provider sent you to use when you initially setup your account. This is a change you make at the domain registrar.

    Thank you.
     
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    #2 cPanelMichael, Mar 16, 2018
  3. Madhu Babu

    Madhu Babu Registered

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    We are using the same nameserver given by our webhosting provider, earlier we haven't find any difficulty while hosting for the first time with same account but now we are facing issue
     
    #3 Madhu Babu, Mar 16, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    You will need to report this issue to your web hosting provider so they can take a closer look to determine why the server is not detecting the correct name servers for the addon domain name.

    Thank you.
     
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    #4 cPanelMichael, Mar 16, 2018
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