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Getting logged out again and again on all scripts and cpanel

Discussion in 'Security' started by farooq, Aug 9, 2013.

  1. farooq

    farooq Member

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    Hi,

    I am getting logged out again and again from my server as well as i have some filehosting websites on which our clients and users get logged out as well.

    I am on a WHM/cPanel server and dont know where to change session support.

    I will appreciate your help.

    Thanks.
     
  2. quietFinn

    quietFinn Well-Known Member

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    What kind of connection are you using?

    I ask this because some of our customers have similar problems, and they all are using shared mobile connection.
     
  3. farooq

    farooq Member

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    I am on a 1 MBPS broadband connection. Everybody says there is some problem with session support as scripts i host on my server are facing same problem. They get logged out while uploading files.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Session files are typically stored in the /tmp directory. Check to ensure this directory is not full, and that it uses the standard 1777 permissions.

    Thank you.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are they getting "logged out" when uploading many files in a directory all at one time? Could it be too many connections for example?
     
  6. farooq

    farooq Member

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    No, i get logged out even if i or someone else is uploading just 1 file at a time. I tried to upload a 700 MB file to the filehost script, i got logged out twice and had to start all over again. This happens to a xenforo installation, filehost script, and WHM log in too.
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    A script timing out due to php max upload file size possibly? That would be completely unrelated to being able to stay logged in to WHM though.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Have you checked the available disk space and disk inodes on the server? The issue with sessions on your website would otherwise be unrelated to cPanel/WHM logins unless it was a local issue on your computer.

    Thank you.
     
  9. farooq

    farooq Member

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    Apparently, WHM issue was some frequent changes in IP, it is ok now, but the session time out or all php scripts log everyone out.

    Server has lots of space.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Please check the Apache error log (/usr/local/apache/logs/error_log) when this happens and let us know if you see any specific output related to this issue.

    Thank you.
     
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