Getting "reserved package name" error when trying to modify an account

[iconicwebhq]

Hello,

When attempting to increase the storage limit of a single account, we are receiving an error stating:

"undefined" is a reserved package name.

We're not quite sure what changed to cause this to happen, but we have updated accounts several times with no issue.

This account does have a package already, and we chose "set this account to have no package" when receiving this error. We also receive this error when we choose "keep this account on the package". We don't want to create a new package, and we definitely don't want to update the package because we have several sites on it, and this is a one-time exception.

I've tried this in a new browser, incognito window, and still having this issue.

Any help is greatly appreciated! Below is our system information:

cpanel_and_whm: 11.104.0
operating_system_name: centos
operating_system_version: 7
uptime at error: 6 hrs


 

[cPanelWilliam]

Hello! It appears that the issue you reported is likely related to the following article and internal case (CPANEL-41000):

Modify an Account still has the "Set this account to have no package" option in cPanel/WHM version 104

The best workaround for the issue at this time would be to create a new package with the desired limits for the account. I apologize for this inconvenience. You may follow the article to receive an update when a fix for the case is released.