Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

giving impression that user no longer exists

Discussion in 'E-mail Discussion' started by keat63, Nov 16, 2016.

Tags:
  1. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    1,041
    Likes Received:
    47
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    I have an email user who wants to give the impression that her email address no longer exists, but still receive messages.

    I created a user level filter to fail with message then deliver to inbox.
    When testing, I get the bounce message, but the mail never hits the inbox.

    Or if i have it deliver to inbox then fail with message, I never receive the bounce.

    Is it possible to have a filter to send a bounce message but still deliver the email ?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Have you considered deleting the email account first, and then setting up a filter rule that redirects emails sent to that address to another email account, and then fails with a message?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    1,041
    Likes Received:
    47
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    I did, however, the user is a remote user, who wouldn't have a clue how to configure her email client with the new account details.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Could you post the output from /var/log/exim_mainlog for one of the messages when this happens? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    1,041
    Likes Received:
    47
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    I tried again only this time using my own account.
    And this time, it was delivered to the inbox and also received a fail message.

    I'll try again on the users mailbox
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @keat63,

    Let us know the how it goes.

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice