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Global AND Local Deliver to folders not working

Discussion in 'E-mail Discussion' started by Markqz, Aug 29, 2016.

  1. Markqz

    Markqz Registered

    Aug 29, 2016
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    Lower Right Hand Corner, US
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    Website Owner
    I know there's a thread about global filtering not working. That problem has been a real hassle and does not appear to have been fixed. I thought a workaround might be to set up local (user) folder delivery instead.

    Unfortunately, that doesn't work either. When you browse to a folder (user level filtering), it creates an address like:


    Where "mysubbox" is the name of the desired folder.

    I don't know if that is the desired pathing, but when I try to filter mail in this manner, the mail disappears. I've tried to manually insert various plausible pathing addresses, but it makes no difference -- the mail doesn't get delivered and also disappears. In addition, Cpanel will change whatever I manually type in, so that it always has a "/." at the front, even if the resulting path is nonsensical.

    What should be the right pathing, and is there some magic incantation to get it to work?

    I think I've been using the folder forwarding technique for nearly a decade, so it's frustrating that its suddenly not working.

    Thank you,

    cPanel Version 58.0 (build 24)
    Theme x3
    Apache Version 2.4.23
    PHP Version 5.6.23
    Architecture x86_64
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello @Markqz,

    cPanel 58.0.25 includes the following resolution that should help address the issue you have described:

    Fixed case CPANEL-7970: Updated save to folder filter creation.

    Here is some additional information about the changes stemming from this case:

    58.0.25 is published to the "Current" build tier right now, and is planned for publication to the "Release" build tier tomorrow. You can review the full change log, information on updating cPanel/WHM, and information on the build/release process at:

    58 Change Log - Change Logs - cPanel Documentation
    How can I update cPanel & WHM?
    Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

    Also, note the X3 theme is deprecated:

    It’s time to say goodbye to X3 | cPanel Blog

    Thank you.
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