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Global Filters not working

Discussion in 'E-mail Discussions' started by Joseph Martin, Jun 4, 2015.

  1. Joseph Martin

    Joseph Martin Registered

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    I am not sure what is happening.

    I have a global filter for a particular email id. This is the enquiries email for my website. I have created a filter to forward any email to his email id, to 3 other email ids.
    When I use the test message filter option, the results are fine but in reality, it is not working.

    Can anyone please help?

    Joe
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you post the exact filter rule you are using (without real domain names)? Also, do see any entries in /var/log/exim_mainlog for messages sent to the email address that would indicate the filter is working?

    Thank you.
     
  3. Joseph Martin

    Joseph Martin Registered

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    Thanks for the note.

    I have used the global filters option in the CPanel home screen and created a filter like below

    Any email sent to
    to engage@xyz.com

    redirect to ajoseph@xyz.com ;
    redirect to bjoseph@xyz.com;
    redirect to cjoseph@xyz.com

    I am not technical enough to check but when I opened up the file manager in Cpanel ( I could not find the /var folder), home :
    under home/etc/xyz.com/engage, I found a file called filter, The contents of it where

    #engdistr
    if
    $header_to: is "engage@xyz.com"
    then
    deliver "ajoseph@xyz.com"
    deliver "bjoseph@xyz.com"
    deliver "bjoseph@xyz.com"
    endif
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like you only have cPanel access, and not root access. The filter looks normal, so could you report this issue to your web hosting provider so they can take a closer look?

    Thank you.
     
  5. Joseph Martin

    Joseph Martin Registered

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    Thanks Michael.

    I tested it and the results in the test panel were all good. Teh service provider ( godaddy) also tested it anf could not find anything wrong. I am not sure why we are not getting the emails. is there any possibility that these emails once forwarded from engage@xyz.com, gets treated as spam and deleted?

    Thanks for your patience
    Joe
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    There are several possibilities. I suggest asking your hosting provider to review /var/log/exim_mainlog to determine the status of these messages.

    Thank you.
     
  7. Joseph Martin

    Joseph Martin Registered

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    ok. will do

    Thanks
    Joe
     
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