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Global MX records

Discussion in 'E-mail Discussion' started by Legin76, Jul 20, 2015.

  1. Legin76

    Legin76 Well-Known Member

    Dec 11, 2007
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    This may be the wrong area for this as it's a dns issue as much as an email one.

    I have a customer that is moving their hosting away from us with the exception of the email. They gave their new host access to the domain and they changed the nameservers without considering that the email would stop working without the right mx records.

    I've asked them to set up an a record for and point the mx record to that. However I'd prefer to set up a global mx record such as or preferably Is this just a case of setting up an a record for the domain or are there other settings I need to do to make sure it works properly?

    Also what should I recommend as the priority for this?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Yes, simply setup the "A" record so it resolves to your server's IP address and it's then usable for MX records. Mail is delivered to the server with the highest priority first, so a standard entry of "10" is acceptable (though "0" would work too).

    Thank you.
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