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GMAIL and POP3 problem

Discussion in 'E-mail Discussions' started by zantame, Aug 20, 2014.

  1. zantame

    zantame Member

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    Hello people,

    It seems that my domains webmails works ok, but in adding a POP3 mail account in gmail there is a problem.

    This message shows everytime i try to add an email from a domain and server that is a WHM VPS optimized 3.
    "There was a problem connecting to mail.*****.gr
    Server returned error: "We were unable to locate the other domain. Please contact your other provider." ".

    Is there any option in the WHM cpanel where i can see if my server has a problem ?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Are you able to setup POP3 with that same mail server name in an email client such as Thunderbird or Outlook? That would help determine if the issue is isolated to Google. Also, check to ensure the mail server name resolves to the correct IP address, and that Google's server are not blocked by any firewall rules on your system.

    Thank you.
     
  3. zantame

    zantame Member

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    Well i tried to outlook, it worked, i tried Thunderbird, it worked (though it needed manually installation).
    About to check the firewall rules in my system, can you help me and show me the way?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. zantame

    zantame Member

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    Ok, i installed this plugin and it works. I checked if in the rules it says anything about blocking gmail, but nothing was writen. Now what can i do?

    P.S. And still i cannot connect with gmail.

    Thanks
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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