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gmail & outlook spam problem

Discussion in 'E-mail Discussions' started by esultanzada, Feb 27, 2015.

  1. esultanzada

    esultanzada Active Member

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    Hi Guys,

    Recently i got new dedicated server from hetzner, installed centos 6.6 and cpanel, after all configuration transfer all my clients.
    when my clients send email to gmail or outlook marked as spam folder i dont know why?
    but in yahoo there is no problem its fine.

    what should i do with this problem?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Have you verified that RDNS is setup for your IP address by your data center, and that your domain names are using valid SPF and DKIM records?

    Thank you.
     
  3. esultanzada

    esultanzada Active Member

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    In my control panel i have reverse dns that can verify, but i dont know what exactly should i put on this? SPF and DKIM installed by cPanel technicians.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You need to ensure RDNS for your mail server IP address points back to the hostname of the server. You can verify it's working after setting up the entry with a command such as:

    Code:
    host 5.5.5.5
    Replace "5.5.5.5" with the actual IP address.

    Thank you.
     
  5. esultanzada

    esultanzada Active Member

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    the RDNS is correct and points back to my hostname, but unfortunately emails go spam?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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