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SOLVED Gmail "send mail as" using cPanel mail account auth error

Discussion in 'General Discussion' started by kjdion84, Apr 18, 2018.

  1. kjdion84

    kjdion84 Member

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    Getting the following error when I attempt to add a "send mail as" cpanel email account to gmail:

    Server returned error: "535 Incorrect authentication data , code: 535"

    I've verified the settings, tried both SSL and non-SSL. Still doesn't work.

    The SMTP server works fine:
    - using cpanel /webmail
    - using PHP SMTP functions

    I'm at a loss here. How do I get this to work in gmail?
     
    #1 kjdion84, Apr 18, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    HI @kjdion84

    First I would suggest ensuring that the password you're using with the email account is correct

    When I added my own I used the following:

    SMTP Server: mydomain.com
    Username: [email protected]
    Password: thepassword for [email protected]
    Port: 587
    Secured Connection using TLS checked

    If this doesn't work for you, you may need to ensure that you're not being blocked by cPhulk or a firewall and that Gmail can connect to your server.

    Gmail has a help article on how to set this up with them as well: Send emails from a different address or alias - Gmail Help

    Thank you,
     
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    #2 cPanelLauren, Apr 18, 2018
  3. kjdion84

    kjdion84 Member

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    removing mail. from the domain worked

    thanks
     
    #3 kjdion84, Apr 18, 2018
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @kjdion84

    I'm really happy to hear that! Thank you for letting us know that you were able to resolve the issue.
     
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    #4 cPanelLauren, Apr 19, 2018
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