Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Godaddy Cpanel email not working

Discussion in 'E-mail Discussion' started by HockeyKing, Oct 21, 2015.

  1. HockeyKing

    HockeyKing Registered

    Joined:
    Oct 21, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    toronto, ontario
    cPanel Access Level:
    Website Owner
    I have website hosting with Godaddy and use cpanel email. The outgoing emails are not working. I called Godaddy and they said its a CP problem.

    Any one else facing this issue?
     
    #1 HockeyKing, Oct 21, 2015
  2. Eric

    Eric Administrator
    Staff Member

    Joined:
    Nov 25, 2007
    Messages:
    751
    Likes Received:
    11
    Trophy Points:
    143
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    Howdy,

    Could we get a log or an error message to work with? Otherwise you could open a ticket with cPanel support and we'd be happy to help.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Eric, Oct 22, 2015
  3. HockeyKing

    HockeyKing Registered

    Joined:
    Oct 21, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    toronto, ontario
    cPanel Access Level:
    Website Owner
    The emails get sent out fine, but the other side doesn't receive them. The emails get lost in the CPanel servers. Are the CPanel servers down? Its been like that for 4 days now. Do you know when the issue will be fixed?

    Thanks for your help.
     
    #3 HockeyKing, Oct 22, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,585
    Likes Received:
    439
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Your account is not hosted by cPanel, your Hosting Provider, GoDaddy runs the cPanel software on their servers. If GoDaddy has an issue with the software like this, they'd open a ticket to cPanel Technical Support. Could you be more specific as to what the issue is they say is a cPanel issue?

    As a Website Owner, you're limited as to what you can find out about the problem on your own, you don't have access to system files, email logs. But you can check your domain for problems which would affect email delivery from a website like this one for example:
    MX Lookup Tool - Check your DNS MX Records online - MxToolbox

    You might find some tips here as well:
    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    Or, feel free to open a ticket directly to cPanel Technical Support as @Eric mentions.

    GL!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Oct 22, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Godaddy Cpanel email
  1. minoir

    Problem with SSL certificate, godaddy and... maybe cPanel?

    minoir, Feb 1, 2018, in forum: Security
    Replies:
    3
    Views:
    665
    cPanelMichael
    Feb 2, 2018
  2. mophilly

    Hostname in cPanel on godaddy

    mophilly, Jul 17, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    4
    Views:
    762
    cPanelMichael
    Jul 20, 2017
  3. MSWSHMN

    Godaddy Domain and cPanel Hosting

    MSWSHMN, Jan 9, 2017, in forum: E-mail Discussion
    Replies:
    3
    Views:
    1,440
    cPanelMichael
    Jan 12, 2017
  4. Esteban Espinoza

    No puedo cambiar los dns de Godaddy

    Esteban Espinoza, Oct 13, 2018, in forum: Discusión en Español
    Replies:
    1
    Views:
    182
    cPanelLauren
    Oct 16, 2018
  5. SpikeTheLobster

    GoDaddy VPS service SSL with Letsencrypt

    SpikeTheLobster, Apr 16, 2018, in forum: Security
    Replies:
    1
    Views:
    352
    cPanelMichael
    Apr 16, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice