Hello,
I've been on with GoDaddy off and on three times now over the last week via phone conversations and have gotten nowhere with them, despite hours of talk and a week of wait. Up until November 2, we've had only very limited interruptions with our cPanel emails. Finally, on 11/2, it dawned on me that I was not receiving automated emails that I normally get through specific website services. I asked around the office and others had noted they hadn't received any emails since earlier in the morning.
After reviewing our GoDaddy account and cPanel information (DNS, MX, routing, etc), I found no changes to be made and, as I'm the dedicated IT, no one else has access to these accounts. The only angle I could note was that something with either with GoDaddy or cPanel (version upgrade) may have been changed behind the scenes. I suspected the prior more so than the latter.
When calling GoDaddy (Hosting), they noted that our Shared Server (Linux) was seeing an unusual, overwhelming number of emails running in queue, over 1000 noted. The customer rep stated he usually sees 100 floating at any one time. Noting this was likely an isolated incident, he told me that the company should wait an hour before seeing it clear. We waited for two hours and finally had some results but it was not consistent. Since the day noted above, we've experienced:
Later in the day yesterday, I called one more time asking for an update, while also noting odd irregularities with the DNS records page (possibly browser cache at the time but I also had a 502 and 503 error, noted by the GoDaddy tech on his end as well), with the rep noting a tune of over 3000 emails queued. There was emphasis again, to go with the new Microsoft 365 email service. I noted, as I help develop WordPress sites for other customers, that having the ability to create and delete email accounts was necessary and we could not go paying for accounts we would potentially create then destroy a week later. Despite upgrading the server to GoDaddy's Ultimate Shared Hosting plan, to bump up some resources for a WordPress site (CPU, processing cores), even this had not helped to improve the email service.
The situation from the last week has still not changed and have one on-going ticket as of yesterday morning (over 24 hours). As GoDaddy has migrated from their Workspace to a 3rd-Party platform of Microsoft 365, there is huge emphasis on this when, previously, our service was working well. We need our email as a business so it's important to get this up and running correctly as soon as possible. I'm hoping cPanel staff will be able to review this and give a much better response than GoDaddy has to this point. I feel they are just giving our company the runaround - and possibly many others - trying to get on their new, paid email service.
Thanks for your patience with the length of this write-up and your time. Let me know if there is any further information I can provide to help solve this issue.
I've been on with GoDaddy off and on three times now over the last week via phone conversations and have gotten nowhere with them, despite hours of talk and a week of wait. Up until November 2, we've had only very limited interruptions with our cPanel emails. Finally, on 11/2, it dawned on me that I was not receiving automated emails that I normally get through specific website services. I asked around the office and others had noted they hadn't received any emails since earlier in the morning.
After reviewing our GoDaddy account and cPanel information (DNS, MX, routing, etc), I found no changes to be made and, as I'm the dedicated IT, no one else has access to these accounts. The only angle I could note was that something with either with GoDaddy or cPanel (version upgrade) may have been changed behind the scenes. I suspected the prior more so than the latter.
When calling GoDaddy (Hosting), they noted that our Shared Server (Linux) was seeing an unusual, overwhelming number of emails running in queue, over 1000 noted. The customer rep stated he usually sees 100 floating at any one time. Noting this was likely an isolated incident, he told me that the company should wait an hour before seeing it clear. We waited for two hours and finally had some results but it was not consistent. Since the day noted above, we've experienced:
- Intermittent emails: slow to arrive, hours, if at all. Some emails would come from some Eblast or automated services before our own internal plain-text tests
- Sent emails would go-through and come-through on occasion immediately (noted in sending Bcc to myself), others would take hours or arrive the next morning
- No bounce or fail emails received
Later in the day yesterday, I called one more time asking for an update, while also noting odd irregularities with the DNS records page (possibly browser cache at the time but I also had a 502 and 503 error, noted by the GoDaddy tech on his end as well), with the rep noting a tune of over 3000 emails queued. There was emphasis again, to go with the new Microsoft 365 email service. I noted, as I help develop WordPress sites for other customers, that having the ability to create and delete email accounts was necessary and we could not go paying for accounts we would potentially create then destroy a week later. Despite upgrading the server to GoDaddy's Ultimate Shared Hosting plan, to bump up some resources for a WordPress site (CPU, processing cores), even this had not helped to improve the email service.
The situation from the last week has still not changed and have one on-going ticket as of yesterday morning (over 24 hours). As GoDaddy has migrated from their Workspace to a 3rd-Party platform of Microsoft 365, there is huge emphasis on this when, previously, our service was working well. We need our email as a business so it's important to get this up and running correctly as soon as possible. I'm hoping cPanel staff will be able to review this and give a much better response than GoDaddy has to this point. I feel they are just giving our company the runaround - and possibly many others - trying to get on their new, paid email service.
Thanks for your patience with the length of this write-up and your time. Let me know if there is any further information I can provide to help solve this issue.
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