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GoDaddy doesn't like my SPF record

Discussion in 'E-mail Discussions' started by tmallardi, Jun 6, 2016.

  1. tmallardi

    tmallardi Well-Known Member

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    I had a customer report that they were unable to send emails to someone that they normally can send to. The recipient's mail server is hosted by GoDaddy.

    The bounce message from GoDaddy indicates that the sender's SPF record has a problem.

    The sender's currrent SPF record is below:
    v=spf1 include:spf.us.example.io -all

    Nowhere in this SPF record is the customer's domain name, which I think is the reason GoDaddy doesn't like it.

    Honestly I don't ever recall seeing that specific SPF record before, but now all of my virtual domains have this same SPF record.

    Is this a recent change in how cPanel creates default SPF records?

    What should I modify the customer's SPF record to, to make GoDaddy happy?

    Thank you,
    Tim Mallardi


    /etc/redhat-release:CentOS release 6.8 (Final)
    /usr/local/cpanel/version:11.56.0.22
    /var/cpanel/envtype:virtuozzo
    CPANEL=release
    Server version: Apache/2.4.18 (Unix)
    Server built: May 4 2016 14:35:56
    Cpanel::Easy::Apache v3.32.13 rev9999
    PHP 5.6.21 (cli) (built: May 4 2016 14:50:18)
    Copyright (c) 1997-2016 The PHP Group
    Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
    mysql Ver 14.14 Distrib 5.6.30, for Linux (i686) using EditLine wrapper
     
    #1 tmallardi, Jun 6, 2016
    Last edited by a moderator: Jun 6, 2016
  2. bloatedstoat

    bloatedstoat Well-Known Member

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    @tmallardi, You could amend the SPF record for the domain to include your IP as per the following and see if that fixes it up.

    v=spf1 +a +mx +ip4:your_server_ip_here -all


    Whilst this might not agree with what others have in their records it certainly works for us.
    You can also use an online service to check the validity of your SPF record after you've updated it, such as that available via the Port25 website here - EMAIL VERIFICATION
     
  3. tmallardi

    tmallardi Well-Known Member

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    That appears to have worked. Thank you!
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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