Godaddy Domain and cPanel Hosting

[MSWSHMN]

Hi,

I'm a total noob to cPanel. Be gentle!

I have a client whose website is hosted with cPanel but whose domain name is provided by GoDaddy. My job is to set up three new email addresses, which will add to a total of 10 hosted by cPanel. I went to the Email Accounts page in /cpanel and created them -- seemed simple enough. I sent myself a test e-mail from one of these new accounts to my own gmail account, which was received no problem. However, when I tried replying to that e-mail, I received an error 550 from gmail that the e-mail did not exist.

So, the next thing I did was send a test email from my own gmail account to one of the pre-existing cPanel email addresses. The client did successfully receive it. However, that test email I sent to this pre-existing email is not visible in the webmail inbox when accessed by Horde -- it's only visible to my client through (what I'm assuming is) her Mail app on her iPhone device.

I went to the MX Entry Maintenance page to examine what's going on there, where I found three pre-existing MX Records from Google. I've been reading about this problem, and I understand it may have something to do with the MX records, but I'm not even sure where to begin with that.

So my question is: how do I complete the setup for these new e-mail addresses? And then how do I configure them to be accessible from another email interface like the Apple Mail App?

 

[cPanelMichael]

Hello,

First, see if the domain name uses name servers associated with the cPanel server, or with the domain registrar, by reviewing it's name servers on a utility such as IntoDNS.com. Then, edit the MX records for the domain name at the appropriate location (e.g. "cPanel >> MX Entry" if the domain name uses name servers associated with the cPanel server). Documentation on the MX entry option is available at:

MX Entry - Documentation - cPanel Documentation

If the domain name uses the registrar's name servers and you don't want to change that, then edit the MX records at the registrar to a hostname that resolves to the cPanel server.

You'd also want to ensure email clients utilize IMAP instead of POP3, as POP3 results in the removal of the message from the server after it's downloaded unless the client is configured to keep a copy locally:

IMAP vs. POP3 - cPanel Knowledge Base - cPanel Documentation

Thanks!

 

[MSWSHMN]

Hi, I'm not sure exactly which section to take a look at as there were many results returned. Am I in any way risking client security if I post a screen-recording of those results so it can be figured out if the name server is associated with the cPanel server or with the registrar?

 

[cPanelMichael]

Hello,

I don't recommend posting an actual domain name via an image or otherwise. The following document helps to explain how name servers work on the cPanel environment:

How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation

Could you review this document and let us know if it helps?

Thank you.