Hi, I just read all the old threads about this but I couldn't find any solution, sorry I'm repeating...
We've recently upgraded to a business hosting in Godaddy and suddenly the cPanel Webmail navigation turned totally unstable getting several messages of error like "Authentication error" after login attempt or "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption". When finally we get into Roundcube o Horde, the navigation response is very very slow and many times we get "Server error" and we have to start all over again.
After seven days straight calling Godaddy Support and wasting hours and hours, one of the guys toll me that they don't have enough tools to check what the problem is and they don't provide support to cPanel emails. I understand that they are clients of cPanel so it's difficult for me to accept that answer. I know that Godaddy sell their own email service so they try to force you to move there... but that is another story.
So... we are in a shared hosting so I can't see the WHM, only the cPanel and as you already know, I'm very limited here. I find myself in a dead end situation without any help from my hosting provider. We are an educational institution and we need the emails working fine as soon as possible.
According Godaddy all the Domain records are ok, the Email Fowarding is ok and my problem is with cPanel.


PS: I attach two images ofmy domain records
Thanks in advance!
Strapporava
We've recently upgraded to a business hosting in Godaddy and suddenly the cPanel Webmail navigation turned totally unstable getting several messages of error like "Authentication error" after login attempt or "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption". When finally we get into Roundcube o Horde, the navigation response is very very slow and many times we get "Server error" and we have to start all over again.
After seven days straight calling Godaddy Support and wasting hours and hours, one of the guys toll me that they don't have enough tools to check what the problem is and they don't provide support to cPanel emails. I understand that they are clients of cPanel so it's difficult for me to accept that answer. I know that Godaddy sell their own email service so they try to force you to move there... but that is another story.
So... we are in a shared hosting so I can't see the WHM, only the cPanel and as you already know, I'm very limited here. I find myself in a dead end situation without any help from my hosting provider. We are an educational institution and we need the emails working fine as soon as possible.
According Godaddy all the Domain records are ok, the Email Fowarding is ok and my problem is with cPanel.


PS: I attach two images ofmy domain records
Thanks in advance!
Strapporava
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